Risk Account Specialist Malaysia Customer Service 22-September-2026

TDCX, Inc.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Learning and development plans

Global exposure

Job summary

TDCX is seeking an Account Specialist to support our ePayment account. You will communicate with users across phone, chat and email, investigate issues, and provide clear resolutions to ensure a high-quality customer experience.

The role requires CEFR C1 level language skills, 2+ years in BPO or contact centers, and a bachelor’s degree. You should be comfortable rotating shifts and collaborating with cross-functional teams to meet evolving business needs.

Qualifications

• CEFR C1 mastery or higher.
• 2+ years of experience in the BPO or contact center environment.
• Preferably experience in Financial, Banking, or Fintech industry.

Responsibilities

• Handle customer inquiries via phone, chat and email.
• Investigate issues and provide clear resolutions to ensure high-quality support.
• Collaborate with team members to resolve complex cases for ePayment customers.

Skills

CEFR C1

Multichannel support

Customer-facing

Education

Bachelor's degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it

Who are we looking for?

• Candidates must have language skills at a minimum CEFR C1 mastery level or higher.
• Preferably with experience in the Financial, Banking, or Fintech industry.
• At least 2 years of experience in the BPO or contact center environment.
• Experience in underwriting, conducting business cash-flow and credit analyses.
• Familiarity with financial reviews for consumer or small business lending or credit.
• Detail-oriented with the ability to identify discrepancies in information from multiple
• sources.
• A bachelor’s degree in any field is required.
• Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with
• expertise in multi-channel support (email, phone, chat).
• Open to transitioning between teams to support evolving business needs.
• Must be willing to work rotational shifts, including weekends

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .