Fintech Operations Associate — Onboarding & Support

CF MONEY PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Structured training and guidance

Exposure to fintech and financial服务

Career progression opportunities

Young and dynamic working environment

Job summary

Capital C Corporation in Singapore is seeking an Operations Associate to support onboarding, customer inquiries, and everyday fintech operations. You will gain hands-on exposure to application support, service delivery, and cross-team coordination in a fast-paced environment.

The programme offers structured training, exposure to fintech and financial services operations, and opportunities for career progression into senior operations or team lead roles within a dynamic, young team.

Qualifications

• Fresh graduates welcome (ITE, Poly Diploma, Private Diploma, Private Degree)
• Prior experience in customer service, retail, hospitality, sales, banking, call centre or operations is a plus
• Comfortable interacting with customers face-to-face, by phone and via messaging channels
• Good communication and interpersonal skills are required
• Customer-oriented, responsible and eager to learn; hands-on in fast-paced environments
• Detail-oriented and able to follow processes; comfortable with hitting targets and service standards
• Basic computer literacy is expected

Responsibilities

• Assist customers with onboarding, enquiries and application-related matters
• Support customer journey and day-to-day operational workflows
• Follow up with customers via phone, WhatsApp or other channels
• Assist with application processing and document checks
• Update internal systems accurately and promptly
• Coordinate with internal teams to ensure smooth execution
• Support appointment, service and branch operations
• Handle ad-hoc operational duties as required
• Take on additional responsibilities as you progress

Skills

Customer service

Communication skills

Interpersonal skills

Detail-oriented

Computer literacy

Education

ITE/Polytechnic Diploma/Private Diploma/Private Degree

Job description

Capital C Corporation in Singapore is seeking an Operations Associate to support onboarding, customer inquiries, and everyday fintech operations. You will gain hands-on exposure to application support, service delivery, and cross-team coordination in a fast-paced environment.

The programme offers structured training, exposure to fintech and financial services operations, and opportunities for career progression into senior operations or team lead roles within a dynamic, young team.