Fintech Customer Experience Specialist — Hybrid

Crypto Pro Network; Singapore; Hybrid; SGD 65,000 - 85,000; Full time

Benefits offered by this job

95% coverage of Medical, Dental, and Vision premiums

401(k) with matching

Equity for every team member

Flexible work setup

Unlimited PTO

Monthly budget for testing products

Wellness support stipend

Home office setup stipend

Frequent team events and dinners

Job summary

A leading fintech company seeks a Customer Experience Associate in Singapore to provide exceptional support to customers via multiple channels. The ideal candidate should have 3-5 years of experience in customer support, particularly in fintech or financial services, excellent communication skills, and a proactive mindset. The role includes troubleshooting customer issues, collaborating cross-functionally, and contributing to process improvements. This position offers a hybrid work setup and a comprehensive benefits package, including equity and flexible time off.

Qualifications

• 3-5 years of experience in customer support, ideally within fintech or financial services.
• Calm and professional during sensitive situations.
• Genuine curiosity about fintech and improving global money movement.

Responsibilities

• Assist customers via email, chat, and phone.
• Troubleshoot account, card, and transaction-related issues.
• Document customer interactions in Zendesk.

Skills

Excellent written and verbal communication skills

Attention to detail

Proactive mindset

Calm, professional approach

Tools

Zendesk

Google Workspace

Notion

Job description

A leading fintech company seeks a Customer Experience Associate in Singapore to provide exceptional support to customers via multiple channels. The ideal candidate should have 3-5 years of experience in customer support, particularly in fintech or financial services, excellent communication skills, and a proactive mindset. The role includes troubleshooting customer issues, collaborating cross-functionally, and contributing to process improvements. This position offers a hybrid work setup and a comprehensive benefits package, including equity and flexible time off.