Program Operations Coordinator - Fintech Education (Internship)

Global Fintech Institute (GFI); Singapore; On-site; Full time

Job description

• Operations & Administration

Program Operations Intern

Location

On-site at 80 Robinson Road (80RR), Singapore

Job Type

Internship

Application Deadline

Dec 31, 2026

The Global Fintech Institute (GFI) is seeking a highly organized and proactive Program Operations Intern to join our team. You will work directly with the Program Operations Lead to support the smooth execution and administration of the GFI Programmes (Chartered Fintech Professional, Chartered Fintech Associate, Executive Courses). This role is crucial in supporting candidates on their journey from their initial onboarding to exam day. You will be a key resource for candidates, helping to ensure they have a clear and positive experience.

Note: This is a Bring Your Own Device (BYOD) position.

Responsibilities

Candidate Support & Onboarding

• Serve as a key point of contact for candidate inquiries via email and support systems, providing timely and accurate information
• Assist with the candidate onboarding process, ensuring they have the necessary information, resources, and access to begin their exam journey
• Help troubleshoot common candidate issues related to registration, scheduling, and study materials

Program Operations & Tracking

• Monitor and track candidate progression through the exam levels, maintaining accurate records in our database and internal systems
• Assist the Operations Lead in coordinating exam administration logistics with vendors, proctors, and test centers
• Maintain and update program documentation, candidate guides, and internal process maps

Reporting & Process Improvement

• Assist in preparing regular reports on candidate metrics, registration numbers, pass rates, and support ticket themes
• Help document operational workflows and identify opportunities for process improvements
• Support the operations team with ad-hoc projects related to program delivery and enhancement

Requirements

• CFtA / CFtP Preferred
• Genuinely interested in Fintech, digital innovation, and education
• Currently pursuing a degree/diploma in Business, Operations, Finance, or a related field (graduates also welcomed to apply)
• Exceptional organizational skills and meticulous attention to detail
• Strong written and verbal communication skills; comfortable and professional in handling candidate inquiries
• Proactive, reliable, and able to manage multiple tasks simultaneously
• Familiarity with tools like Notion, Airtable, Google Slides, and LinkedIn
• Bonus: Canva, HubSpot, or CRM experience
• Professional, friendly, and not afraid to follow up more than once

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What You'll Gain

• Real-world experience in program management, high-stakes testing, and candidate support
• Opportunities to learn from experienced operations leads and contribute to meaningful process improvements
• Exposure to Fintech networks across Asia and globally
• A front-row seat to how education, Fintech, and global collaboration intersect