Global Client Support Specialist — Hybrid

Fitch Group; Singapore; Hybrid; SGD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Training & development

Retirement planning

Healthcare offerings

Parental leave

Volunteer days

Zusammenfassung

Fitch Solutions is seeking a Customer Support Specialist for Singapore or Hong Kong. The role involves resolving client issues, ensuring data quality, and collaborating with global teams to maintain high client satisfaction.

You will support incident handling and help identify trends to improve services. Based in Fitch Solutions Singapore Office, you will interact with product, engineering, and commercial teams to deliver timely solutions and maintain a strong client experience across time

Qualifikationen

• Strong problem-solving and structured support process adherence.
• Ability to troubleshoot data quality issues and validate accuracy.
• Experience delivering a consistent, high-quality client experience across regions.

Aufgaben

• Accelerate issue resolution by diagnosing problems and applying standard support processes.
• Ensure clients receive clean data in their preferred format by troubleshooting quality issues.
• Coordinate with product, engineering, and commercial teams to identify gaps and fixes.
• Maintain a high-quality case load and drive customer satisfaction by routing and resolving Level 1 issues.

Kenntnisse

Issue diagnosis

Data quality

Client communication

Cross-regional collaboration

Customer support

Jobbeschreibung

Fitch Solutions is seeking a Customer Support Specialist for Singapore or Hong Kong. The role involves resolving client issues, ensuring data quality, and collaborating with global teams to maintain high client satisfaction.

You will support incident handling and help identify trends to improve services. Based in Fitch Solutions Singapore Office, you will interact with product, engineering, and commercial teams to deliver timely solutions and maintain a strong client experience across time