Client Support Specialist — Hybrid, Global Finance Insights

Fitch Solutions; Singapore; Hybrid; SGD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

Learning & mobility programs

Retirement planning

Healthcare benefits

Parental leave

Volunteer days

Zusammenfassung

Fitch Solutions is seeking a customer support specialist to help users resolve issues, drive incident resolution, and maintain strong client communication. You will analyze trends, collaborate with product, engineering, and commercial teams, and contribute to high client satisfaction.

Based in Hong Kong or Singapore, you will work in a dynamic financial market intelligence environment with opportunities for growth and visibility within Fitch Solutions Commercial Team.

Qualifikationen

• Growth mindset and continuous improvement orientation.
• Strong problem solver with structured processes.
• Collaborative team player across regions and functions.
• Willingness to learn and build new client support skills.

Aufgaben

• Accelerate issue resolution by diagnosing problems and applying standard support processes.
• Ensure clients receive clean data by troubleshooting quality issues and verifying accuracy.
• Provide consistent global client experience by aligning with regional teams and shared tools.
• Maintain a high case load and diagnose issues to route and resolve Level 1 cases.

Kenntnisse

Growth mindset

Problem solving

Collaborative

Eager to learn

Jobbeschreibung

Fitch Solutions is seeking a customer support specialist to help users resolve issues, drive incident resolution, and maintain strong client communication. You will analyze trends, collaborate with product, engineering, and commercial teams, and contribute to high client satisfaction.

Based in Hong Kong or Singapore, you will work in a dynamic financial market intelligence environment with opportunities for growth and visibility within Fitch Solutions Commercial Team.