Remote Technical Support Analyst — Fintech & API Systems

Crypto Pro Network; Singapore; Remote; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working environment

Job summary

A fintech company in Singapore is seeking a Technical Support Analyst responsible for delivering exceptional support for its platform. The role involves troubleshooting customer issues, collaborating with engineering teams, and ensuring a seamless user experience. Candidates should have over three years of experience in technical support or product operations, strong analytical skills, and familiarity with APIs. The position offers a flexible remote working environment and unlimited vacation policies.

Qualifications

• 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
• Strong analytical skills with a detail-oriented approach.
• Familiarity with APIs and data analysis.

Responsibilities

• Investigate and resolve advanced customer issues related to systems and APIs.
• Analyze logs and transaction data to identify root causes.
• Collaborate with Product and Engineering to resolve technical incidents.

Skills

Analytical skills

Problem-solving

Communication skills

Collaboration

Tools

Zendesk

Jira

Notion

SQL

Job description

A fintech company in Singapore is seeking a Technical Support Analyst responsible for delivering exceptional support for its platform. The role involves troubleshooting customer issues, collaborating with engineering teams, and ensuring a seamless user experience. Candidates should have over three years of experience in technical support or product operations, strong analytical skills, and familiarity with APIs. The position offers a flexible remote working environment and unlimited vacation policies.