Client Services & Onboarding Specialist

FIS; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional and personal development

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is hiring for a customer service role in Singapore. You will handle inquiries via phone, email, or post, verify requests, and ensure completion while adhering to AML/KYC requirements and regulatory standards.

The position requires a Diploma and 2+ years of relevant experience. You will work in a fast-paced team, multitask, and maintain high service quality. The company offers a flexible environment and opportunities to grow within fintech.

Qualifications

• Minimum Diploma Holder.
• 2 years of customer service experience in transfer agency, fund management or related financial areas preferred.
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.
• Sponsorship of work visa is unavailable.

Responsibilities

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
• Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise.
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
• Perform activities related to department’s mailing.
• May perform relevant operational or service ad-hoc requests assigned by leader.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

Diploma

Job description

FIS is hiring for a customer service role in Singapore. You will handle inquiries via phone, email, or post, verify requests, and ensure completion while adhering to AML/KYC requirements and regulatory standards.

The position requires a Diploma and 2+ years of relevant experience. You will work in a fast-paced team, multitask, and maintain high service quality. The company offers a flexible environment and opportunities to grow within fintech.