Client Support & User Operations Lead — Fintech/Crypto

Crypto Pro Network; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Generous annual leaves

Medical coverage

Vibrant office environment

Job summary

A leading cryptocurrency platform in Singapore is looking for an experienced client support professional. The role involves delivering client support, resolving account issues, and ensuring operational efficiency. Candidates need a bachelor's in Finance or a related field, with a minimum of 4 years in customer service, ideally within a fintech environment. The position offers a vibrant start-up culture, generous leave, and comprehensive medical coverage.

Qualifications

• Minimum 4 years of experience in customer service/client support operations.
• Advanced understanding of Cryptocurrency/Blockchain/Fintech preferred.
• Strong communication skills with clear writing ability.

Responsibilities

• Deliver client support and resolve complex account management issues.
• Conduct investigations into root causes of customer issues.
• Draft and maintain Standard Operating Procedures (SOPs).

Skills

Customer service

Problem solving

Communication

Teamwork

Bilingual

Education

Bachelor’s Degree in Finance, Economics, Business

Job description

A leading cryptocurrency platform in Singapore is looking for an experienced client support professional. The role involves delivering client support, resolving account issues, and ensuring operational efficiency. Candidates need a bachelor's in Finance or a related field, with a minimum of 4 years in customer service, ideally within a fintech environment. The position offers a vibrant start-up culture, generous leave, and comprehensive medical coverage.