Client Support Specialist — Singapore (Hybrid)

Fitch Solutions; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work environment

Training and mentorship

Tuition reimbursement

Healthcare offerings

Parental leave

Volunteer days

Job summary

Fitch Solutions in Singapore is seeking a customer support specialist to help users resolve issues, keep incidents moving, and ensure smooth communication so problems get fixed efficiently. You will work with product, engineering, and commercial teams to identify gaps and improvements while keeping client satisfaction high.

In this role, you will align with regional teams to deliver a consistent client experience across time zones, analyze incident trends, and apply data-driven approaches.

Qualifications

• A strong growth mindset, embracing continuous improvement, experimentation, and learning to keep pace with evolving products, client expectations, and business needs.
• Strong problem solver, able to spot issues, follow structured support processes, and help implement improvements using best practices shared by the team
• Collaborative team player, comfortable working with colleagues across regions and contributing to consistent, high quality client experience.
• Eager to learn and grow, with a positive attitude toward building new skills and improving how you support clients.

Responsibilities

• Accelerate client issue resolution by diagnosing issues and applying proven support processes.
• Ensure clients receive clean, reliable data by troubleshooting data quality issues.
• Provide consistent, high quality global client experience by aligning with regional support teams around shared tools, standards, and KPIs.
• Maintain a high quality case load and route issues correctly.

Skills

Growth mindset

Problem solving

Team collaboration

Willingness to learn

Job description

Fitch Solutions in Singapore is seeking a customer support specialist to help users resolve issues, keep incidents moving, and ensure smooth communication so problems get fixed efficiently. You will work with product, engineering, and commercial teams to identify gaps and improvements while keeping client satisfaction high.

In this role, you will align with regional teams to deliver a consistent client experience across time zones, analyze incident trends, and apply data-driven approaches.