Fine Jewellery Boutique Manager ($7.5K, Cert in Gemmological, DEMPSEY)

People Profilers Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury retail company in Singapore seeks a Store Manager to oversee daily operations, lead a sales team, and enhance profitability. The ideal candidate will have 5-8 years of managerial experience in luxury retail. Responsibilities include formulating business strategies, maintaining customer engagement, and ensuring high service standards. Applicants should possess a degree in Retail or related discipline, along with strong leadership and organizational skills. A passion for design and jewelry is highly regarded.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• 5 to 8 years of retail sales expertise in a managerial capacity.
• Comprehensive understanding of the luxury mindset.
• Knowledge in gemmology or jewellery design is an advantage.

Responsibilities

• Manage daily store operations and administration.
• Drive the sales team to achieve company objectives.
• Maximize profitability by delivering sales targets.

Skills

Strong organizational skills

Customer management skills

Leadership skills

Motivational skills

Education

Degree or Diploma in Retail, Sales & Marketing

Job description

Responsibilities

• Manage and oversee daily store operations and administration.

• Develop long-term action plans to exceed boutique sales targets.

• Formulate business strategies to raise brand awareness and optimize profitability.

• Drive the sales team to achieve company objectives by promoting optimal staff performance.

• Collaborate with the marketing team to achieve store results.

• Promote and leverage the CRM system to enrich the client database.

• Offer personal shopping and styling experiences to clients.

• Maximize profitability by delivering monthly and seasonal sales targets with team collaboration.

• Plan and oversee in-store promotional events or displays.

• Prepare and control the store’s budget to minimize expenditure and maximize efficiency.

• Ensure customer management and database maintenance are done regularly.

• Partner with corporate and marketing teams to curate exceptional client engagement experiences.

• Maintain a customer book of key clients and VIPs.

• Act as the sales champion for the team, developing and executing clienteling plans.

• Lead by example in all aspects of store operations, client management, sales operations, and retail-related matters.

• Manage after-sales services, ensuring team accountability for high service standards.

• Ensure visual merchandising and housekeeping meet company standards.

• Work closely with headquarters to maintain healthy stock levels.

• Keep stock replenished and ensure the store's upkeep aligns with company expectations.

• Analyze sales and revenue reports, forecasting to identify and implement improvement opportunities.

• Initiate changes to improve business and resolve urgent issues during regular meetings.

• Conduct regular stock takes as required by management or finance teams.

• Execute administrative and ad-hoc tasks, liaising with the head office as needed.

• Plan and implement continuous improvements in boutique operations to enhance overall experience and profitability.

Leadership

• Lead, train, and motivate the sales team to deliver quality customer service and purchasing experiences.

• Recruit, onboard, and supervise staff while ensuring development plans align with the brand's ethos.

• Act as a coach to the team, fostering professional growth and a high-performance culture.

• Conduct regular appraisals and training sessions to enhance team capabilities.

• Ensure daily, weekly, and monthly sales reports are submitted on time.

• Host weekly sales meetings to share insights and align the team on sales goals.

Requirements

• Degree, Diploma in Retail, Sales & Marketing or any related discipline

• At least 5 to 8 years of proven retail sales expertise in a managerial capacity within luxury brand or hospitality businesses.

• Strong organizational and customer management skills.

• Comprehensive understanding of the luxury mindset and client expectations.

• Knowledge in gemmology, gemstones, or jewellery design is an advantage, with gemmological certification being a plus.

• Strong leadership skills to foster team cohesion and motivation.

• Highly motivated and competent individual, confident in engaging with staff and clientele at all levels.

• Passionate about people, design, jewellery, and gemstones.

• A self-starter who sets the standard with professionalism and a positive attitude.

• Comfortable working in a fast-paced retail environment.

• Energetic, self-motivated, and organized.

• Dedicated to driving the business forward with a proactive mindset.

• Capable of managing multiple tasks, prioritizing, and meeting deadlines efficiently.

JOB ID : X994WW83

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725

http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994