Field Tech Support Engineer (L2) - Remote & Onsite
NTT Limited
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Résumé du poste
NTT DATA is seeking a Cross Technology Service Delivery Field Support Engineer (L2) in Singapore. You will provide professional second-line remote and onsite technical support and field engineering services, proactively resolving incidents and ensuring zero SLA breaches.
The role demands configuration, testing, and proactive problem identification at client sites, with coordination across stakeholders. The ideal candidate will have a Bachelor’s degree in IT or Computing, plus CCNP-style data
Qualifications
- Bachelor's degree in Information Technology or Computing or related field.
- Professional level certifications in data centre technologies (e.g., CCNP DC).
- Professional level certifications in networking technologies (Cisco, Juniper, etc.).
- Collaborations certifications such as CCNP Collaboration; Webex-related certs are advantageous.
Responsabilités
- Provides second line remote and onsite technical support to clients.
- Configures and tests client infrastructure to ensure operability.
- Identifies problems and logs incidents with detailed information.
- Liaises with client environments and vendors to expedite resolution.
- Responds to alerts and escalates when needed to meet SLA.
- Documents progress and resolution details in the support platform.
- Applies processes to track, log, and correct configuration items and changes.
Connaissances
Formation
Outils
Description du poste
NTT DATA is seeking a Cross Technology Service Delivery Field Support Engineer (L2) in Singapore. You will provide professional second-line remote and onsite technical support and field engineering services, proactively resolving incidents and ensuring zero SLA breaches.
The role demands configuration, testing, and proactive problem identification at client sites, with coordination across stakeholders. The ideal candidate will have a Bachelor’s degree in IT or Computing, plus CCNP-style data
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