Field IT Technician – AI-Enhanced PC & Software Support

Micron Technology; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Micron Technology, Inc. in Singapore is seeking a Field Service Technician to classify customer‑reported problems using sub‑resolution, system, and keywords, and to meet timelines by case priority.

You will identify recurring issues for engineering review and maintain a compliant desktop environment through PC maintenance. The role involves installations, upgrades, and backups, troubleshooting, and delivering high‑level customer service.

Qualifications

• Diploma in Information Technology required.
• Prior experience will be considered an advantage.

Responsibilities

• Classify customer-reported problems using sub-resolution, system and keywords.
• Meet timelines according to case priority and maintain detailed daily incident documentation.
• Update knowledge bases and field services resources to stay current.
• Support uptime targets by properly classifying workstations and maintaining security software.
• Perform installations, upgrades, and backups of software and hardware.
• Troubleshoot software and hardware failures and identify related network issues.
• Provide high-level customer service and maintain professional communication.
• Flexibly support alternative shift arrangements as needed.

Skills

Customer service

Problem solving

Education

Diploma in Information Technology (IT)

Tools

AI-assisted tools

Job description

Micron Technology, Inc. in Singapore is seeking a Field Service Technician to classify customer‑reported problems using sub‑resolution, system, and keywords, and to meet timelines by case priority.

You will identify recurring issues for engineering review and maintain a compliant desktop environment through PC maintenance. The role involves installations, upgrades, and backups, troubleshooting, and delivering high‑level customer service.