Field IT Technician — AI-Enabled Uptime Support

1100 Micron SemiAsiaOP Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Micron Technology is seeking a Field Service Technician to assess and resolve customer-reported problems, focusing on desktop maintenance, incident classification, and collaboration with engineering for recurring issues.

The role requires a Diploma in Information Technology and offers a permanent day shift (8:00am–5:30pm, Monday–Friday) with potential for alternative shifts. You will document incident statuses, contribute to the knowledge base, and provide high-level customer service.

Qualifications

• Diploma in Information Technology (IT).
• Prior experience will be considered an advantage.

Responsibilities

• Assess and resolve customer-reported problems, ensuring timely delivery and recording incident statuses.
• Meet timelines according to priority: Priority 1—contact customer immediately, begin work ASAP; Priority 2—contact customer within 1 hour, begin work within 2 hours; Priority 3—contact customer within 12 hours, begin work within 24 hours.
• Keep customers and co-workers abreast on incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library; review technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems related to PCs.
• Provide high-level customer service.
• The role operates on a permanent day shift schedule (8:00am–5:30pm, Monday-Friday) with support for alternative shift arrangements as required by business needs.

Education

Diploma in Information Technology (IT)

Job description

Micron Technology is seeking a Field Service Technician to assess and resolve customer-reported problems, focusing on desktop maintenance, incident classification, and collaboration with engineering for recurring issues.

The role requires a Diploma in Information Technology and offers a permanent day shift (8:00am–5:30pm, Monday–Friday) with potential for alternative shifts. You will document incident statuses, contribute to the knowledge base, and provide high-level customer service.