Technician, IT Singapore, Singapore Posted 10 hours ago

Micron Technology, Inc; Singapore; On-site; SGD 38,000 - 54,000; Full time

Job summary

Micron Technology, Inc. in Singapore is seeking a Technician, IT to join our team on a permanent day shift. The role involves installing, maintaining, and troubleshooting IT hardware and software while coordinating with customers and documenting incident status.

You will work to meet timelines, update the knowledge base, and ensure solutions align with security and quality standards. A Diploma in IT is required, with prior experience considered advantageous, and shift adaptability may be needed.

Qualifications

• Diploma in Information Technology (IT) is required.
• Prior experience will be considered an advantage.

Responsibilities

• Meet timelines according to priority and contact customers immediately or within set windows.
• Provide detailed daily incident documentation to keep customers and coworkers informed.
• Update and refer to the Worldwide Knowledgebase and Field Services Best Practice Library.
• Install, upgrade, and back up software and hardware applications.
• Troubleshoot software and hardware failures and identify related network issues.
• Provide high-level customer service.
• Work rotating shifts as needed to support business needs.

Education

Diploma in Information Technology (IT)

Job description

Req. ID: JR109251 Technician, IT

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities

• Meet timelines according to priority
  • Priority 1 – contact customer immediately, begin working on problem as soon as possible.
  • Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
  • Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
• Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library. Read technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
• Provide high-level customer service.
• The role operates on a permanent day shift schedule (8:00am–5:30pm, Monday to Friday). And the candidate needs to support alternative shift arrangements based on business needs.

Required Qualifications/Experience

1. Diploma in Information Technology (IT)
2. Prior experience will be considered an advantage

AI Responsibilities

1. Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
2. Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.

Job Profile(s): IT Field Service Tech T1

Relocation level: (TBD)

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.