Technician, IT

Micron Technology, Inc; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Micron Technology, Inc in Singapore is seeking an IT Field Service Technician to classify customer-reported problems, meet response timelines, and document incidents for escalation.

You will maintain desktop environments, perform installations and backups, troubleshoot issues, and reference knowledge bases while adhering to shift, QA, and security standards.

Qualifications

• Diploma in Information Technology (IT).
• Prior experience will be considered an advantage.

Responsibilities

• Meet timelines according to priority and communicate status to customers.
• Document daily incident updates and reference the knowledge base.
• Perform installations, upgrades, and backups of software/hardware.
• Troubleshoot software and hardware failures and identify related network issues.
• Provide high level customer service while supporting shift needs.

Education

Diploma in Information Technology (IT)

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Field Service Technician at Micron Technology, you will successfully classify customer‑reported problems through the accurate use of sub-resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.

Responsibilities

1. Meet timelines according to priority
   1. Priority 1 – contact customer immediately, begin working on problem as soon as possible.
   2. Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
   3. Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
2. Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
3. Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library. Read technical articles and entries about common fixes/bugs to stay current.
4. Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
5. Perform all installations, upgrades, and backups of software and hardware applications.
6. Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
7. Provide high-level customer service.
8. The role operates on a permanent day shift schedule (8:00 am-5:30 pm, Monday to Friday). And the candidate needs to support alternative shift arrangements based on business needs.

Required Qualifications/Experience

• Diploma in Information Technology (IT).
• Prior experience will be considered an advantage.

AI Responsibilities

1. Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
2. Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one's scope of work.

Job Profile(s)

IT Field Service Tech T1

Relocation level: (TBD)

Benefits

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time‑off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.