Field IT Technician — Hardware, Software & Support

Micron Memory Malaysia Sdn Bhd; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Micron Technology in Singapore is seeking an IT Technical Specialist to classify customer issues and provide technical support. Responsibilities include troubleshooting hardware and software issues, ensuring customer satisfaction, and maintaining accurate documentation.

The ideal candidate will have a diploma in Information Technology and strong troubleshooting skills. This position offers a permanent day shift schedule with occasional alternative shift arrangements.

Qualifications

• Ability to classify customer-reported problems accurately.
• Willingness to support alternative shift arrangements based on business needs.
• Prior experience in technical support is an advantage.

Responsibilities

• Meet timelines according to priority for customer issues.
• Ensure customers are updated with detailed documentation.
• Install, upgrade, and backup software and hardware applications.
• Troubleshoot software and hardware failures.

Skills

Customer service

Troubleshooting

Time management

Technical knowledge in IT

Education

Diploma in Information Technology

Job description

Micron Technology in Singapore is seeking an IT Technical Specialist to classify customer issues and provide technical support. Responsibilities include troubleshooting hardware and software issues, ensuring customer satisfaction, and maintaining accurate documentation.

The ideal candidate will have a diploma in Information Technology and strong troubleshooting skills. This position offers a permanent day shift schedule with occasional alternative shift arrangements.