Technician, IT

1100 Micron SemiAsiaOP Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Micron Technology is seeking a Field Service Technician to assess and resolve customer-reported problems, focusing on desktop maintenance, incident classification, and collaboration with engineering for recurring issues.

The role requires a Diploma in Information Technology and offers a permanent day shift (8:00am–5:30pm, Monday–Friday) with potential for alternative shifts. You will document incident statuses, contribute to the knowledge base, and provide high-level customer service.

Qualifications

• Diploma in Information Technology (IT).
• Prior experience will be considered an advantage.

Responsibilities

• Assess and resolve customer-reported problems, ensuring timely delivery and recording incident statuses.
• Meet timelines according to priority: Priority 1—contact customer immediately, begin work ASAP; Priority 2—contact customer within 1 hour, begin work within 2 hours; Priority 3—contact customer within 12 hours, begin work within 24 hours.
• Keep customers and co-workers abreast on incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library; review technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems related to PCs.
• Provide high-level customer service.
• The role operates on a permanent day shift schedule (8:00am–5:30pm, Monday-Friday) with support for alternative shift arrangements as required by business needs.

Education

Diploma in Information Technology (IT)

Job description

Field Service Technician

Micron Technology is actively seeking a Field Service Technician to assess and resolve customer-reported problems, ensuring timely delivery and recording incident statuses. This role focuses on desktop maintenance, incident classification, and collaboration with engineering for recurring issues.

Responsibilities

• Meet timelines according to priority: Priority 1—contact customer immediately, begin work ASAP; Priority 2—contact customer within 1 hour, begin work within 2 hours; Priority 3—contact customer within 12 hours, begin work within 24 hours.
• Keep customers and co‑workers abreast on incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library; review technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up‑to‑date anti‑virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems related to PCs.
• Provide high‑level customer service.
• The role operates on a permanent day shift schedule (8:00am–5:30pm, Monday‑Friday) with support for alternative shift arrangements as required by business needs.

Required Qualifications / Experience

• Diploma in Information Technology (IT).
• Prior experience will be considered an advantage.

AI Responsibilities

• Integrates AI‑assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.
• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI‑enabled enhancements within one’s scope of work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For assistance with the application process and/or reasonable accommodations, please contact [e-mail].