Singapore IT Field Service Technician – Day Shift

Micron Technology, Inc; Singapore; On-site; SGD 38,000 - 54,000; Full time

Job summary

Micron Technology, Inc. in Singapore is seeking a Technician, IT to join our team on a permanent day shift. The role involves installing, maintaining, and troubleshooting IT hardware and software while coordinating with customers and documenting incident status.

You will work to meet timelines, update the knowledge base, and ensure solutions align with security and quality standards. A Diploma in IT is required, with prior experience considered advantageous, and shift adaptability may be needed.

Qualifications

• Diploma in Information Technology (IT) is required.
• Prior experience will be considered an advantage.

Responsibilities

• Meet timelines according to priority and contact customers immediately or within set windows.
• Provide detailed daily incident documentation to keep customers and coworkers informed.
• Update and refer to the Worldwide Knowledgebase and Field Services Best Practice Library.
• Install, upgrade, and back up software and hardware applications.
• Troubleshoot software and hardware failures and identify related network issues.
• Provide high-level customer service.
• Work rotating shifts as needed to support business needs.

Education

Diploma in Information Technology (IT)

Job description

Micron Technology, Inc. in Singapore is seeking a Technician, IT to join our team on a permanent day shift. The role involves installing, maintaining, and troubleshooting IT hardware and software while coordinating with customers and documenting incident status.

You will work to meet timelines, update the knowledge base, and ensure solutions align with security and quality standards. A Diploma in IT is required, with prior experience considered advantageous, and shift adaptability may be needed.