Field AV & IT Support Engineer

DVI Solution; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DVI Solutions is seeking a Field Technician to provide onsite technical support for AV, end-user computing devices, and workplace technologies in a fast-paced corporate environment.

You will serve as a Level 2 escalation, handling incidents, service requests, and IT infrastructure issues while delivering exceptional customer service to internal stakeholders and business users; travel to client sites is required.

Qualifications

• 1+ years of experience in technical IT hardware support or related roles.
• Experience supporting on-site at clients’ locations (corporate office and end-user facing).
• Strong knowledge of hardware troubleshooting and basic networking concepts.
• Willingness to travel between sites or provide onsite support when required.
• May require after-hours or weekend support during critical incidents or project implementations.

Responsibilities

• Provide Level 2 technical support for hardware, software, and workplace technology issues.
• Diagnose and troubleshoot incidents.
• Support Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
• Perform installation, configuration, maintenance, and replacement of IT equipment.
• Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
• Support meeting room and AV technologies including video conferencing systems and collaboration tools.
• Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets.
• Coordinate with vendors and third-party service providers for hardware repairs and support activities.
• Maintain accurate documentation of incidents, asset records, technical procedures, and knowledge articles.
• Support software deployment, patch management, and endpoint management activities.
• Assist with network connectivity troubleshooting including Wi-Fi, VPN, and LAN issues.
• Participate in IT projects, office moves, refresh exercises, and workplace technology upgrades.
• Ensure compliance with IT security policies, operational standards, and best practices.

Skills

Hardware troubleshooting

Networking basics

Troubleshooting

Travel willingness

After-hours support

Tools

Windows environments

Microsoft 365

Microsoft Teams

Zoom

Job description

DVI Solutions is seeking a Field Technician to provide onsite technical support for AV, end-user computing devices, and workplace technologies in a fast-paced corporate environment.

You will serve as a Level 2 escalation, handling incidents, service requests, and IT infrastructure issues while delivering exceptional customer service to internal stakeholders and business users; travel to client sites is required.