Field Technician

DVI Solution; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DVI Solutions is seeking a Field Technician to provide onsite technical support for AV, end-user computing devices, and workplace technologies in a fast-paced corporate environment.

You will serve as a Level 2 escalation, handling incidents, service requests, and IT infrastructure issues while delivering exceptional customer service to internal stakeholders and business users; travel to client sites is required.

Qualifications

• 1+ years of experience in technical IT hardware support or related roles.
• Experience supporting on-site at clients’ locations (corporate office and end-user facing).
• Strong knowledge of hardware troubleshooting and basic networking concepts.
• Willingness to travel between sites or provide onsite support when required.
• May require after-hours or weekend support during critical incidents or project implementations.

Responsibilities

• Provide Level 2 technical support for hardware, software, and workplace technology issues.
• Diagnose and troubleshoot incidents.
• Support Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
• Perform installation, configuration, maintenance, and replacement of IT equipment.
• Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
• Support meeting room and AV technologies including video conferencing systems and collaboration tools.
• Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets.
• Coordinate with vendors and third-party service providers for hardware repairs and support activities.
• Maintain accurate documentation of incidents, asset records, technical procedures, and knowledge articles.
• Support software deployment, patch management, and endpoint management activities.
• Assist with network connectivity troubleshooting including Wi-Fi, VPN, and LAN issues.
• Participate in IT projects, office moves, refresh exercises, and workplace technology upgrades.
• Ensure compliance with IT security policies, operational standards, and best practices.

Skills

Hardware troubleshooting

Networking basics

Troubleshooting

Travel willingness

After-hours support

Tools

Windows environments

Microsoft 365

Microsoft Teams

Zoom

Job description

Company Summary

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary

The Field Technician is responsible for providing onsite technical support for AV, end-user computing devices, workplace technologies, and IT infrastructure. This role serves as an escalation point for Level 1 support, ensuring timely resolution of incidents, service requests, and technical issues while delivering excellent customer service to internal stakeholders and business users.

The technician will support a variety of workplace technologies including AV conferencing systems, networking equipment, and enterprise applications in a fast-paced corporate environment.

Key Responsibilities

• Provide Level 2 technical support for hardware, software, and workplace technology issues.


• Diagnose and troubleshoot incidents


• Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.


• Perform installation, configuration, maintenance, and replacement of IT equipment.


• Manage onboarding and offboarding activities including device provisioning, account setup, and access support.


• Support meeting room and AV technologies including video conferencing systems and collaboration tools.


• Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets.


• Coordinate with vendors and third-party service providers for hardware repairs and support activities.


• Maintain accurate documentation of incidents, asset records, technical procedures, and knowledge articles.


• Support software deployment, patch management, and endpoint management activities.


• Assist with network connectivity troubleshooting including Wi-Fi, VPN, and LAN issues.


• Participate in IT projects, office moves, refresh exercises, and workplace technology upgrades.


• Ensure compliance with IT security policies, operational standards, and best practices.

• 1+ years of experience in technical IT hardware support, field services, workplace technology support or related

• Experience supporting on-site at clients’ locations (corporate office and end-user facing role)

• Strong knowledge of hardware troubleshooting and basic networking concepts


• Strong troubleshooting and problem-solving skills.


• Willingness to travel between sites or provide onsite support when required.

• May require after-hours or weekend support during critical incidents or project implementations

Why Join us

• Opportunities to work on regional projects with global brands.


• Exposure to multinational clients, cross-border teams, and cutting-edge technology.


• Exposure to solutions that include immersive video walls, hybrid meeting tech, collaboration tech, digital transformation, smart workspace integration and much more.


• Team-oriented culture that encourages collaboration and continuous learning.


• Involved in custom projects for high-profile clients, DVI offers opportunities to expand your portfolio and build a specialized skill set.


• A booming industry with the rise of hybrid workspaces and smart office solutions.