Audio-Video Support Onsite Engineer- SINGAPORE

Axiom Technologies Pty Ltd.

Singapore

On-site

SGD 42,000 - 72,000

Full time

3 days ago

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Job summary

Axiom Technologies Pty Ltd. is seeking an Audio-Video Support Onsite Engineer to deliver hands-on AV/VC support and act as an extension of the VNOC.

The engineer will handle onsite troubleshooting, equipment setup, incident and change support, preventive maintenance, user support, and event assistance. Responsibilities include on-site support for meetings and events, ticket management, equipment moves, firmware upgrades, and collaboration with internal IT/AV teams and OEM vendors to ensure

Qualifications

Experience providing onsite AV/VC support in corporate environments.
Ability to troubleshoot AV/VC equipment and software issues.
Familiarity with ITSM ticketing and incident management.
Strong communication and customer service skills.
Willingness to work onsite for meetings and events.

Responsibilities

Provide onsite hands-on support to the VNOC team.
Create, update, and manage tickets in the ITSM tool.
Troubleshoot Low/Medium severity AV/VC incidents.
Escalate High/Critical incidents to VNOC as needed.
Perform AV/VC equipment moves, cabling changes, firmware upgrades, and troubleshooting.
Support configuration, release, vulnerability, and patch management activities.
Set up and configure AV equipment for meetings and events.
Troubleshoot audio quality, video display, connectivity, and software issues.
Provide end-user support for remote controls and touch panels.
Maintain equipment configurations, service logs, and inventory records.
Perform routine maintenance and software upgrades.
Conduct weekly inspections and monthly preventive maintenance for rooms.
Coordinate with IT/AV teams and vendors for support.

Skills

AV/VC Support

Audio-Video Equipment

Technical Troubleshooting

Change Management

ITSM

Firmware Upgrades

Preventive Maintenance

End-User Support

Equipment Configuration

Event Support

Remote/Onsite Support

Job description

Axiom Technologies is an Australia-based organization with a global presence, specializing inManagedITSolutionsfor medium to large-scale enterprises. To learn more about what we do, please visit: www.axiomtechnologies.com

Role Overview

We are looking for an Audio-Video Support Onsite Engineer to provide hands-on AV/VC support and act as an extension of the Customer’s Video Network Operations Center (VNOC). The engineer will be responsible for onsite troubleshooting, equipment setup, incident and change support, preventive maintenance, user support, and event assistance.

Key Responsibilities

Provide onsite hands-on support to the remote VNOC team.
Create, update, and manage tickets in the ITSM tool.
Perform initial troubleshooting and resolution of Low and Medium severity AV/VC incidents.
Provide onsite support for High and Critical severity incidents escalated by the VNOC.
Perform AV/VC equipment moves, cabling changes, console/remote access, firmware upgrades, and troubleshooting.
Support configuration, release, vulnerability, and patch management activities.
Set up and configure audio/video equipment for meetings, presentations, and events.
Troubleshoot audio quality, video display, connectivity, and software-related issues.
Provide end-user support and guidance on remote controls, touch panels, and AV/VC software.
Maintain equipment configurations, service logs, inventory records, and support documentation.
Perform routine maintenance, firmware updates, and software upgrades.
Conduct weekly inspections and test calls for VIP/VVIP rooms and monthly preventive maintenance for other VC rooms.
Ensure AV/VC systems meet required quality and performance standards.
Coordinate with internal IT/AV teams and elevate complex technical issues when required.
Liaise with AV/VC vendors and OEMs for technical support, repairs, replacements, and RMA activities.
Provide onsite technical support during meetings and events.
Follow required security, safety, and customer service standards.