Audio-Video Support Onsite Engineer- SINGAPORE

Axiom Technologies

Singapore

On-site

SGD 60,000 - 90,000

Full time

4 days ago

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Job summary

Axiom Technologies is seeking an Audio-Video Support Onsite Engineer to provide hands-on AV/VC support and act as an extension of the Customer’s VNOC. The engineer will troubleshoot onsite, set up equipment, manage incidents, and assist with preventive maintenance and event support.

The role involves onsite responsibilities, collaboration with the VNOC team, and ensuring quality AV/VC systems for meetings and events across client environments.

Qualifications

Hands-on AV/VC support experience in an enterprise setting.
Onsite troubleshooting and incident resolution for AV/VC systems.
Experience with change management and ITSM processes.

Responsibilities

Provide onsite hands-on AV/VC support to VNOC team.
Create, update and manage tickets in the ITSM tool.
Troubleshoot low/medium AV/VC incidents; escalate high/critical incidents.
Perform AV/VC equipment moves, cabling changes, firmware upgrades and troubleshooting.
Support configuration, release, vulnerability and patch management activities.
Set up and configure audio/video equipment for meetings and events.
Troubleshoot audio quality, video display, connectivity and software issues.
Provide end-user support for remote controls, touch panels and AV/VC software.
Maintain equipment configurations, logs, inventory and support documentation.
Conduct weekly inspections and monthly preventive maintenance for VC rooms.

Skills

AV/VC Support

Video Conferencing

Audio-Video Equipment

Technical Troubleshooting

Incident Management

Change Management

ITSM

Firmware Upgrades

Preventive Maintenance

End-User Support

Equipment Configuration

Vendor Coordination

Event Support

Remote/Onsite Support

Tools

ITSM Tool

Job description

ABOUT AXIOM TECHNOLOGIES :

Axiom Technologies is an Australia-based organization with a global presence, specializing inManagedITSolutionsfor medium to large-scale enterprises. To learn more about what we do, please visit:www.axiomtechnologies.com

Role Overview

We are looking for an Audio-Video Support Onsite Engineer to provide hands-on AV/VC support and act as an extension of the Customer’s Video Network Operations Center (VNOC). The engineer will be responsible for onsite troubleshooting, equipment setup, incident and change support, preventive maintenance, user support, and event assistance.

Key Responsibilities

Provide onsite hands-on support to the remote VNOC team.
Create, update, and manage tickets in the ITSM tool.
Perform initial troubleshooting and resolution of Low and Medium severity AV/VC incidents.
Provide onsite support for High and Critical severity incidents escalated by the VNOC.
Perform AV/VC equipment moves, cabling changes, console/remote access, firmware upgrades, and troubleshooting.
Support configuration, release, vulnerability, and patch management activities.
Set up and configure audio/video equipment for meetings, presentations, and events.
Troubleshoot audio quality, video display, connectivity, and software-related issues.
Provide end-user support and guidance on remote controls, touch panels, and AV/VC software.
Maintain equipment configurations, service logs, inventory records, and support documentation.
Perform routine maintenance, firmware updates, and software upgrades.
Conduct weekly inspections and test calls for VIP/VVIP rooms and monthly preventive maintenance for other VC rooms.
Ensure AV/VC systems meet required quality and performance standards.
Coordinate with internal IT/AV teams and elevate complex technical issues when required.
Liaise with AV/VC vendors and OEMs for technical support, repairs, replacements, and RMA activities.
Provide onsite technical support during meetings and events.
Follow required security, safety, and customer service standards.