Field Application Engineer: Tech Support & Quality

FLEXXON PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

FLEXXON PTE. LTD. is seeking a Field Application Technician to provide technical support to customers and internal teams, manage RMAs, and drive quality improvements.

The role covers fault isolation, testing, documentation and cross-functional collaboration with Engineering, Manufacturing, Quality and Sales. The candidate will perform product validation, support investigations, and deliver demonstrations while maintaining high standards of customer satisfaction.

Qualifications

• Degree or diploma in electronics, computer engineering or related field.
• Strong English and Chinese communication skills for liaison with China associates.
• 3–5 years of Field Application Engineer/FAE experience.
• Familiarity with Windows and Linux operating systems.

Responsibilities

• Provide technical support to external and internal teams.
• Diagnose hardware, software, firmware and system issues.
• Lead RMA processing and failure analysis activities.
• Support CAPA and quality improvement initiatives.
• Deliver product demonstrations and customer training.
• Document reports, test procedures and lessons learned.

Skills

Hardware troubleshooting

Root cause analysis

Product testing

Documentation

Communication

Multitasking

Team collaboration

Education

Degree/Diploma in Electronics Engineering or related major

Tools

Windows

Linux

ERP/CRM systems

RMA management systems

Job description

FLEXXON PTE. LTD. is seeking a Field Application Technician to provide technical support to customers and internal teams, manage RMAs, and drive quality improvements.

The role covers fault isolation, testing, documentation and cross-functional collaboration with Engineering, Manufacturing, Quality and Sales. The candidate will perform product validation, support investigations, and deliver demonstrations while maintaining high standards of customer satisfaction.