Field Applications Engineer — Customer Support & Training

& Instruments Pte Ltd; Singapore; Hybrid; SGD 52,000 - 70,000; Full time

Job summary

& Instruments Pte Ltd in Singapore is seeking a Field Application/Technical Support Engineer to deliver on-site and remote technical support for customers. You will troubleshoot equipment and processes, coordinate with R&D, Production, and Sales, and conduct technical training and enablement.

The role includes sample testing at customer sites, new equipment validation, and ensuring alignment with customer specifications. Strong communication and willingness to travel are essential.

Qualifications

• Degree or Diploma in Engineering (Electrical, Mechanical, or Mechatronics).
• 2–5 years of field application or technical support experience.
• Experience in semiconductor equipment/manufacturing preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills; customer-oriented.
• Willingness to travel for on-site support.

Responsibilities

• Provide on-site and remote technical support to customers.
• Troubleshoot equipment, application, and process-related issues.
• Coordinate project activities between customers and internal teams (R&D, Production, Sales).
• Conduct technical training sessions for customers and internal stakeholders.
• Prepare training materials, user manuals, and application guides.
• Gather customer feedback on product performance and requirements.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Travel willingness

Education

Engineering degree or diploma (Electrical/Mechanical/Mechatronics)

Job description

& Instruments Pte Ltd in Singapore is seeking a Field Application/Technical Support Engineer to deliver on-site and remote technical support for customers. You will troubleshoot equipment and processes, coordinate with R&D, Production, and Sales, and conduct technical training and enablement.

The role includes sample testing at customer sites, new equipment validation, and ensuring alignment with customer specifications. Strong communication and willingness to travel are essential.