Field Quality Engineer: Drive Field Reliability & Quality

Applied Materials, Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Applied Materials, Inc. is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base in Singapore.

The role links field service teams with engineering, manufacturing, and customers to identify recurring issues, drive root-cause investigations, and implement sustainable corrective actions. Strong problem-solving and cross-functional collaboration are essential.

Qualifications

• Minimum 5+ years in quality engineering or field service engineering or related technical role.
• Experience leading root-cause investigations and corrective actions.
• Strong ability to interpret technical data and identify trends.
• Excellent communication and collaboration skills.
• Ability to work across multiple functions and influence without direct authority.

Responsibilities

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
• Lead root-cause investigations and corrective actions for recurring product and service issues.
• Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
• Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
• Develop and track quality metrics, dashboards, and action plans to drive continuous improvement.
• Support customer escalations through technical analysis, structured problem solving, and cross-functional issue resolution.
• Drive lessons learned, best practices, and knowledge reuse across the organization.
• Drive field quality capability development by reinforcing quality training, coaching teams on problem-solving methodologies, and promoting consistent adoption of quality processes and best practices.
• Support product introductions, ramp readiness activities, and field reliability improvement initiatives.
• Promote quality culture, first-time-right behaviors, issue ownership, and continuous improvement within the field organization.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Influence without authority

Education

Bachelors in Engineering/Quality/Manufacturing or related

Job description

Applied Materials, Inc. is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base in Singapore.

The role links field service teams with engineering, manufacturing, and customers to identify recurring issues, drive root-cause investigations, and implement sustainable corrective actions. Strong problem-solving and cross-functional collaboration are essential.