Field Quality Engineer: Elevate Service Reliability

Applied Materials South East Asia; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Applied Materials is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base in Singapore. You will act as a bridge between field service, engineering, manufacturing, and customers to identify recurring issues and implement sustainable corrective actions.

The role emphasizes driving root-cause investigations, data‑driven problem solving, and collaboration with regional CQEs and quality teams to achieve first‑time‑right resolutions and

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related technical discipline.
• 5+ years in quality engineering or field service engineering, manufacturing, customer support, or related technical role.
• Experience leading root‑cause investigations and corrective actions.
• Strong analytical and problem‑solving skills with ability to interpret data.
• Excellent communication and collaboration skills.
• Ability to influence across functions without direct authority.

Responsibilities

• Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
• Lead root-cause investigations and corrective actions for recurring product and service issues.
• Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
• Improve the quality and completeness of service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
• Develop and track quality metrics, dashboards, and action plans to drive continuous improvement.
• Support customer escalations through technical analysis, structured problem solving, and cross‑functional issue resolution.
• Drive lessons learned, best practices, and knowledge reuse across the organization.
• Drive field quality capability development by reinforcing quality training, coaching teams on problem‑solving methodologies, and promoting consistent adoption of quality processes and best practices.
• Support product introductions, ramp readiness activities, and field reliability improvement initiatives.
• Promote quality culture, first‑time‑right behaviors, issue ownership, and continuous improvement within the field organization.

Skills

Analytical skills

Problem solving

Communication

Collaboration

Cross-functional influence

Education

Bachelor's degree in Engineering/Quality/Manufacturing

Job description

Applied Materials is seeking a Field Quality Engineer to improve service quality and equipment reliability across the installed base in Singapore. You will act as a bridge between field service, engineering, manufacturing, and customers to identify recurring issues and implement sustainable corrective actions.

The role emphasizes driving root-cause investigations, data‑driven problem solving, and collaboration with regional CQEs and quality teams to achieve first‑time‑right resolutions and