Field Application Technician

X-PHY Inc; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Performance bonuses

Team culture

Career development

Job summary

FLEXXON in Singapore is seeking a Field Application Technician to deliver technical support to customers and internal teams, manage RMAs, and contribute to product validation. You will diagnose hardware, software, and firmware issues and document findings to support quality improvements.

You will work closely with Engineering, Manufacturing, Quality, and Sales to resolve field failures, perform tests, and prepare reports.

Qualifications

• Degree/Diploma in Electronics Engineering, Computer Engineering, Microelectronics or a related major.
• Excellent communication in English and Chinese; liaison with associates in China.
• 3-5 years of Field Application Engineer/Technician experience.

Responsibilities

• Provide technical support to customers and internal teams.
• Manage Return Material Authorization (RMA) activities.
• Diagnose hardware, software, firmware, and system issues; conduct fault isolation and root cause analysis.
• Prepare technical reports, troubleshooting guides and test procedures.
• Record and maintain RMA records and service history.
• Collaborate with Engineering, Manufacturing, Quality, Sales, and Customer Service teams.
• Support product demonstrations and customer training.

Skills

Hardware troubleshooting

Electronic testing

Root cause analysis

Documentation

Communication

Time management

Team collaboration

Education

Degree/Diploma in Electronics Engineering, Computer Engineering, Microelectronics

Tools

ERP

CRM

RMA management systems

Microsoft Office

Schematic reading

Job description

At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.

If you are excited about the prospect of taking on new challenges, making an impact, and contributing to the success of our products, we would love to hear from you.

Job Purpose

The Field Application Technician is responsible for providing technical support to customers and internal teams, managing ReturnMaterial Authorisation (RMA) activities, supporting quality improvement initiatives and conducting product validation. The role ensures timely resolution of technical issues while maintaining high standards of product quality and customer satisfaction.

Key Responsibilities

• Technical Support
• Provide technical support to external and internal departments
• Diagnose and troubleshoot hardware, software, firmware, and system-related issues
• Perform fault isolation and root cause analysis on product failures
• Assist and support with product checking / evaluations, technical investigations and testing
• Prepare technical reports, troubleshooting guides and test procedures
• RMA (Return Material Authorisation) Management
• Process customer RMA requests in accordance with company procedures
• Inspect, test, and evaluate returned products to determine failure causes
• Perform repair, refurbishment, or replacement where applicable
• Document failure analysis findings and corrective actions
• Maintain accurate RMA records and service history
• Monitor RMA turnaround time and ensure timely customer response
• Quality Support
• Investigate customer complaints and product quality issues
• Participate in root cause analysis using recognised problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Diagram)
• Support implementation of Corrective and Preventive Actions (CAPA)
• Assist in analysing field failure data and reliability trends
• Verify effectiveness of corrective actions
• Ensure compliance with company quality procedures and industry standards
• Customer Support
• Perform product demonstrations and customer training
• Maintain a professional relationship with customers and provide excellent service
• Documentation & Reporting
• Prepare technical reports, and failure analysis documentation
• Update technical documentation and knowledge databasesRecord lessons learned and recommend product improvements
• Ensure documentation complies with Quality Management System (QMS) requirements
• Cross-Functional Collaboration
• Work closely with Engineering, Manufacturing, Quality, Sales, Supply Chain, and Customer Service teams
• Support engineering investigations and product improvement initiatives
• Communicate customer feedback to improve product performance and reliability
• Participate in technical meetings and project reviews

Technical Competencies

• Hardware and electronic troubleshooting
• Product testing and validation
• Root cause analysis and failure analysis
• Process validation and verification
• Reading electrical schematics and technical drawings
• Use of electronic test equipment (multimeter, oscilloscope, power supply, etc.)
• Microsoft Office applications
• ERP, CRM and RMA management systems
• Understanding of ESD handling requirements

Knowledge

• Corrective and Preventive Action (CAPA)
• 8D Problem Solving
• Reliability testing
• Engineering Change Management (ECN/ECO)

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills
• Customer-focused with a professional service attitude
• Strong organisational and time management abilities
• Ability to work independently and within a team
• High attention to detail and commitment to quality
• Ability to prioritise multiple tasks in a fast-paced environment

Requirements

• Degree/Diploma in Electronics Engineering, Computer Engineering, Microelectronics, or a related major
• Excellent communication skills, with proficiency in both written and spoken English and Chinese, as this role involves liaising with our associates in China
• 3-5 years of FAE experience
• Familiarity with Windows and Linux operating systems is preferred
• Experience with knowledge management systems and practices
• Understanding of automation and AI technologies and their application in improving workflow efficiency
• Ability to work independently and as part of a team, with strong analytical and multitasking skills

Benefits

• Self-Managed, Ownership-Driven Culture that empowers individuals to take initiative and make an impact
• Performance-Based Bonuses that reward results, contributions, and value creation
• Passionate, Energetic, and Innovative Work Culture where ideas are encouraged and collaboration thrives
• Clear Opportunities for Growth and Development through continuous learning, exposure, and career progression