Facilities Customer Service Officer (Central | Immediate)

JOB NEST EA PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

JOB NEST EA PTE. LTD. is seeking a Facilities Customer Service Officer at Buona Vista, Singapore. The role handles employee facility-related requests and supports daily facilities operations in a professional environment.

The candidate should have a Diploma in Management, be proficient in Microsoft Office, and possess strong organizational and communication skills. Working hours are 8:30am–6:00pm, Monday to Friday, with reception coverage during two intervals.

Qualifications

• Minimum Diploma in Management or related field.
• Prior experience in a related role is advantageous.
• Proficient in Microsoft Office and comfortable using computer systems.

Responsibilities

• Act as the main point of contact for employee facility-related requests.
• Support the Facilities / Workplace Experience team in managing daily facilities operations.
• Manage work orders through Corrigo and assign requests to appropriate teams (Handyman, AV, Cleaning, BMS).
• Respond to facility requests via Microsoft Teams and email.
• Follow up with relevant teams to ensure requests are completed on time.
• Coordinate and update training room setup requirements.
• Maintain and update meeting room booking schedules.
• Manage Mobile TV setup requests and ensure equipment is scheduled and available.
• Provide reception coverage from 12:30pm–1:30pm and 5:30pm–6:00pm.
• Support other facilities and workplace-related tasks as assigned.

Skills

Customer service

Time management

Communication

Teamwork

Multitasking

Education

Diploma in Management

Tools

Corrigo

Microsoft Teams

MS Office

Job description

Position: Facilities Customer Service Officer
Location: Buona Vista, Singapore
Salary: Up to $2,800 per month
Working Days: Monday – Friday
Working Hours: 8:30am – 6:00pm

Job Responsibilities

• Act as the main point of contact for employee facility-related requests.
• Support the Facilities / Workplace Experience team in managing daily facilities operations.
• Manage work orders through Corrigo and assign requests to the appropriate teams, including Handyman, AV, Cleaning and BMS.
• Respond to facility requests through Microsoft Teams and email.
• Follow up with the relevant teams to ensure facility requests are completed on time.
• Coordinate and update training room setup requirements.
• Maintain and update meeting room booking schedules.
• Manage Mobile TV setup requests and ensure equipment is properly scheduled and available.
• Provide reception coverage from 12:30pm–1:30pm and 5:30pm–6:00pm.
• Support other facilities and workplace-related tasks as assigned.

Requirements

• Minimum Diploma in Management or other related works.
• Prior Experience in related role will be advantageous.
• Proficient in Microsoft Office and comfortable using computer systems.
• Good organisational and time-management skills.
• Positive can-do attitude and willingness to learn.
• Flexible and able to handle multiple requests at the same time.
• Good team player who can also work independently.
• Friendly, approachable and professional disposition.
• Good communication and customer service skills.

Job Nest EA Pte Ltd | EA Licence: 25C2805 | Haree Nanthini | Registration No: R25129572