Facilities & Front Desk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

EXCELTEC PROPERTY MANAGEMENT PTE LTD is seeking a Front Desk & Service Desk Associate in the one-north area of Singapore. You will be the first contact for visitors and staff, delivering front-of-house reception services and service desk support to ensure a smooth workplace experience.

The role requires a service-oriented professional with strong communication and teamwork skills, comfortable with basic systems, and willing to work 12-hour rotating shifts, including weekends and public holidays

Qualifications

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent.
• Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
• Comfortable with basic systems (email, MS Office/Google Workspace); ticketing tools a plus.
• Strong service mindset and ability to follow SOPs.

Responsibilities

• Manage the reception counter and provide a warm, professional welcome to visitors.
• Handle visitor registration, verification, and access procedures per site policies.
• Answer calls, enquiries and emails; route or escalate as needed.
• Support meeting room coordination, bookings, directions and basic setup.
• Maintain reception area readiness and uphold professional standards.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

N/O Levels / NITEC / Higher NITEC / Diploma

Tools

MS Office

Google Workspace

Ticketing tools

Job description

Front Desk & Service Desk Associate (12-Hour Rotating Shift)

Location: one-north area, Singapore

Employment Type: Full-time (Shift-based)

Work Arrangement: 12-hour rotating shifts (including weekends/public holidays as rostered)

Work Pass Holders: Welcome to apply

About the Role

We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area . You will be the first point of contact for visitors and staff, providing front-of-house reception services and service desk support (administrative), ensuring a smooth and positive workplace experience.

Key Responsibilities

Front Desk / Reception Services

• Manage the reception counter and provide a warm, professional welcome to visitors and stakeholders.
• Handle visitor registration, verification, and access procedures in accordance with site policies.
• Answer incoming calls, general enquiries, and email requests; route/escalate appropriately.
• Support meeting room coordination (e.g., bookings, directions, and basic set-up requests as required).
• Maintain reception area readiness (signage, forms, supplies) and uphold professional standards.

Working Hours / Shift Pattern

12-hour rotating shifts , rostered based on operational requirements (e.g., day/night rotation).

Includes weekends and public holidays as required.

Shift allowance/OT (if applicable) will be shared during the hiring process.

Requirements

• Minimum N/O Levels, NITEC/Higher NITEC, Diploma or equivalent; relevant experience is an advantage.
• Experience in reception, customer service, service desk/helpdesk, call centre, or workplace operations preferred.
• Comfortable with basic systems (email, MS Office/Google Workspace; ticketing tools a plus).
• Strong service mindset with good communication and interpersonal skills.
• Calm under pressure with attention to detail; able to follow SOPs and security protocols.
• Able to commit to 12-hour rotating shift work reliably.
• Work pass holders welcome (subject to prevailing regulations and eligibility).

Preferred (Nice to Have)

• Familiarity with meeting room AV/VC (Teams/Zoom rooms), printers, and access/visitor management systems.
• Experience coordinating vendors and handling facilities/service requests.
• Ability to communicate in English and at least one other language is an advantage.