Facilities Booking & Customer Service Coordinator

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

BGC Group Pte Ltd is hiring a Customer Service Assistant to manage facility booking operations end-to-end. You will handle booking requests, follow up on payments, respond to email enquiries and customer feedback, and assist with system tests, all in an onsite setting.

The role suits candidates with a customer service background who are comfortable working fully onsite and who possess a Diploma in any field, plus 2+ years of experience.

Qualifications

• Diploma in any field.
• 2+ years customer service experience.
• Proficient in MS Office / Excel.
• Good written and spoken English.
• Prior experience with facility or venue bookings is a plus.

Responsibilities

• Manage facility booking operations end-to-end.
• Handle booking requests and follow up on payments.
• Respond to email enquiries and customer feedback.
• Prepare booking reports and assist with system tests.

Skills

Customer service

Communication

Teamwork

Education

Diploma in any field

Tools

Microsoft Office

Excel

Job description

BGC Group Pte Ltd is hiring a Customer Service Assistant to manage facility booking operations end-to-end. You will handle booking requests, follow up on payments, respond to email enquiries and customer feedback, and assist with system tests, all in an onsite setting.

The role suits candidates with a customer service background who are comfortable working fully onsite and who possess a Diploma in any field, plus 2+ years of experience.