F&B Service Team Leader (Modern Chinese Restaurant)

PARKROYAL Collection Hotels & Resorts; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Annual Leave 16 days

Staff Discounts

Referral Bonus

Training

Career Development

Job summary

PARKROYAL COLLECTION Marina Bay, Singapore is seeking an experienced F&B Service Team Leader for our Chinese restaurant. You will supervise service staff, coordinate with kitchen, and ensure smooth service flow during shifts while upholding brand standards and guest satisfaction.

Ideal candidates have 2–3 years in F&B service, supervisory experience, and fluent English with Mandarin or other languages. We offer a 5-day week, AWS and performance bonus, and dining discounts across group properties.

Qualifications

• Minimum 2–3 years of F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting.
• Prior supervisory or team leader experience.
• Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service.
• Strong communication and interpersonal skills to lead and motivate a team.
• Guest-focused mindset with strong problem-solving abilities; ability to work under pressure.
• Willingness to work split shifts, including weekends and public holidays.
• Basic proficiency in POS systems.
• Good command of English; Mandarin or other languages to facilitate guest and vendor communication.

Responsibilities

• Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards
• Oversee table set-ups, mise en place, and restaurant readiness before service periods
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders
• Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly
• Monitor service flow and proactively resolve bottlenecks during peak periods
• Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures
• Assist in scheduling, briefing, and allocating duties among team members on shift
• Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines
• Support accurate cash handling, billing, and point-of-sale procedures
• Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment
• Assist management with administrative tasks including attendance records, incident reports, and shift handover notes
• Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times
• Perform other reasonable duties as assigned by outlet management

Skills

Staff leadership

Customer service

English

Mandarin

Tools

POS systems

Job description

Company Overview

PARKROYAL COLLECTION Marina Bay, Singapore is a destination hotel in the Central Business District offering stylish, eco-friendly experiences near iconic landmarks and attractions for conscious and mindful travelers.

Job Summary

The F&B Service Team Leader supports outlet management by leading service staff during shifts, ensuring smooth operations, consistent service standards, and a positive guest and team experience at our hotel's chinese restaurant.

Responsibilities

• Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards
• Oversee table set-ups, mise en place, and restaurant readiness before service periods
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders
• Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly
• Monitor service flow and proactively resolve bottlenecks during peak periods
• Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures
• Assist in scheduling, briefing, and allocating duties among team members on shift
• Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines
• Support accurate cash handling, billing, and point-of-sale procedures
• Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment
• Assist management with administrative tasks including attendance records, incident reports, and shift handover notes
• Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times
• Perform other reasonable duties as assigned by outlet management

Preferred competencies and qualifications

• Minimum 2–3 years of relevant F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting
• Prior experience in a supervisory or team leader role
• Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service
• Strong communication and interpersonal skills to lead and motivate a team
• Guest-focused mindset with strong problem-solving abilitiesAbility to work well under pressure in a fast-paced environment
• Willingness to work split shifts, including weekends and public holidays
• Basic proficiency in point-of-sale (POS) systems
• Good command of English; proficiency in Mandarin or other languages to facilitate guest and vendor communication

Other Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000 (Terms & Conditions Apply)
• Career Development and Training opportunities
• PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
• We regret that only shortlisted applicants will be notified.