Supervisor / Assistant Manager (F&B)

He Xi Enterprise Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Staff meal provided

Job summary

He Xi Enterprise Pte Ltd is launching a Singapore flagship and is seeking an Assistant Manager to oversee daily F&B operations, ensure excellent service, and drive guest satisfaction. The role involves supervising service staff, coordinating with kitchen and bar teams, and supporting sales initiatives in a dynamic, lively environment.

Ideal candidates hold a Diploma in Hospitality or related field, with at least 3 years of F&B supervisory experience, and are flexible to work six days a week

Qualifications

• Diploma or higher in Hospitality, F&B Management, or related field.
• Proven leadership and people-management skills.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Oversee daily outlet operations focused on service delivery and guest experience.
• Supervise and motivate service staff to maintain high standards and teamwork.
• Support staff training, onboarding, coaching, and performance monitoring.
• Assist with daily sales performance, cost control, and inventory management.
• Ensure compliance with Singapore F&B regulations, licensing, and SOPs.
• Handle customer feedback professionally and escalate issues when needed.
• Assist rostering, attendance, and manpower deployment.
• Support promotions, upselling, and sales initiatives to boost engagement.
• Perform opening/closing duties, outlet inspections, and stock checks.
• Coordinate with kitchen, bar, and other departments for smooth operations.
• Act as Manager in their absence.

Skills

Leadership

Customer service

Communication

Education

Diploma in Hospitality

F&B Management Diploma

Job description

Company Overview

We are a renowned lifestyle F&B organization from China that seamlessly blends live music, creative Chinese cuisine, and bar culture into one immersive dining experience. We have redefined the restaurant-bar concept by bringing concert-level performances to the dinner table. We are launching our Singapore flagship store—not just as a new venue, but as our regional headquarters for Southeast Asia expansion. This is a rare ground-floor opportunity to join an established brand at the very start of its international journey.

Location: Near Telok Ayer / Chinatown MRT (Far East Square)
6 days workweek (9+1 hours)

Have both AM and PM shift, but must be able to accept PM shift (Claim transport home)
Must be able to accept lively environment

Managerial training will also be provided for supervisory candidate!

Staff meal provided!

Job Summary

Support the operations in overseeing daily F&B operations, ensuring smooth service delivery, strong team performance, and an exceptional guest experience. The Assistant Manager plays a key role in supervising the team, maintaining operational standards, supporting sales initiatives, and ensuring compliance with company policies and Singapore F&B regulations.

Responsibilities

• Assist operations in overseeing daily outlet operations, with a primary focus on service delivery, team coordination, and guest experience.

• Supervise, guide, and motivate service staff to maintain high standards of service, productivity, and teamwork.

• Support staff training and development, including onboarding new employees, coaching team members, and monitoring performance.

• Assist with daily sales performance, cost control, inventory management, and other operational targets set by management.

• Ensure compliance with Singapore Food Agency (SFA) food safety requirements, relevant regulatory requirements, liquor licensing conditions, and company SOPs.

• Handle customer feedback and complaints professionally, providing timely service recovery and escalating serious matters to the Manager when necessary.

• Assist with staff rostering, attendance monitoring, manpower deployment, and staff welfare to ensure adequate operational coverage.

• Support the planning and execution of promotions, upselling initiatives, and other activities aimed at increasing sales and customer engagement.

• Conduct opening and closing duties, outlet inspections, stock checks, and other daily operational procedures as assigned.

• Coordinate closely with the kitchen, bar, and other departments to ensure smooth communication and efficient daily operations.

• Assume responsibility for outlet operations in the absence of the Manager when required.

Preferred Competencies and Qualifications

• Diploma in Hospitality, Business, F&B Management, or a related field preferred.

• Minimum 3 years of relevant F&B experience, with supervisory or team-leading experience preferred.

• Strong leadership and people-management skills with the ability to work effectively with multicultural teams.

• Strong customer service orientation with good communication and problem-solving abilities.

• Good understanding of restaurant operations, service standards, manpower deployment, and basic cost control.

• Knowledge of Singapore F&B regulations, food safety requirements, and licensing requirements preferred.

• Able to work independently and support the Manager in managing day-to-day operational matters.

• Flexible to work shifts, weekends, and public holidays.