F&B Service Team Leader (Modern Chinese Restaurant)

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

13th month AWS and Performance Bonus

Annual Leave 16 days

Discounts at Group Properties (up to 5

Referral Incentive of S$1,000

Career Development and Training

Job summary

PARKROYAL COLLECTION Marina Bay, Singapore is seeking an F&B Service Team Leader to guide service staff during shifts, ensure smooth floor operations, and uphold high service standards in our Chinese restaurant.

The role requires 2–3 years of F&B experience with supervisory exposure, strong English communication, and the ability to manage guest interactions and hotel procedures in a fast-paced environment.

Qualifications

• Minimum 2–3 years of relevant F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting.
• Prior supervisory or team leader experience.
• Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service.
• Strong communication and interpersonal skills to lead and motivate a team.
• English proficiency; Mandarin or other languages to facilitate guest and vendor communication.

Responsibilities

• Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards
• Oversee table set-ups, mise en place, and restaurant readiness before service periods
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders
• Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly
• Monitor service flow and proactively resolve bottlenecks during peak periods
• Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures
• Assist in scheduling, briefing, and allocating duties among team members on shift
• Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines
• Support accurate cash handling, billing, and point-of-sale procedures
• Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment
• Assist management with administrative tasks including attendance records, incident reports, and shift handover notes
• Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times
• Perform other reasonable duties as assigned by outlet management

Skills

Team leadership

Customer service

Communication

Problem solving

Guest interaction

Tools

POS systems

Job description

Company Overview

PARKROYAL COLLECTION Marina Bay, Singapore is a destination hotel in the Central Business District offering stylish, eco-friendly experiences near iconic landmarks and attractions for conscious and mindful travelers.

Job Summary

The F&B Service Team Leader supports outlet management by leading service staff during shifts, ensuring smooth operations, consistent service standards, and a positive guest and team experience at our hotel's chinese restaurant.

Responsibilities

• Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards
• Oversee table set-ups, mise en place, and restaurant readiness before service periods
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders
• Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly
• Monitor service flow and proactively resolve bottlenecks during peak periods
• Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures
• Assist in scheduling, briefing, and allocating duties among team members on shift
• Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines
• Support accurate cash handling, billing, and point-of-sale procedures
• Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment
• Assist management with administrative tasks including attendance records, incident reports, and shift handover notes
• Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times
• Perform other reasonable duties as assigned by outlet management

Preferred competencies and qualifications

• Minimum 2-3 years of relevant F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting
• Prior experience in a supervisory or team leader role
• Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service
• Strong communication and interpersonal skills to lead and motivate a team
• Guest-focused mindset with strong problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Willingness to work split shifts, including weekends and public holidays
• Basic proficiency in point-of-sale (POS) systems
• Good command of English; proficiency in Mandarin or other languages to facilitate guest and vendor communication

Other Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000 ( Terms & Conditions Apply)
• Career Development and Training opportunities
• PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
• We regret that only shortlisted applicants will be notified.