F&B Supervisor

CHWAN URBAN FOOD PTE. LTD.; Singapore; On-site; SGD 37,000 - 45,000; Full time

Benefits offered by this job

Staff meals provided

Competitive salary

Higher salary negotiable for exception

Job summary

CHWAN URBAN FOOD PTE. LTD. is seeking an experienced Shop Service Supervisor to lead our front-of-house operations, elevating service standards and driving business performance.

You will build a high-performing service team, implement SOPs, manage guest relationships, plan promotions, and work closely with the kitchen to optimize menu offerings and profitability.

Qualifications

• Minimum 5 years of experience in F&B or retail service.
• Proven leadership experience in a supervisory or managerial role.
• Strong understanding of service operations and customer experience.
• Business-minded with the ability to drive sales and improve performance.
• Excellent communication and team management skills.

Responsibilities

• Establish and implement service SOPs to ensure high-quality guest experience.
• Lead, train, and motivate the service team to achieve targets.
• Own outlet performance and revenue growth.
• Build and maintain relationships with returning and VIP customers.
• Plan and execute promotions and marketing activities to drive traffic and sales.
• Collaborate with the kitchen to analyze and optimize the menu for profitability.
• Oversee daily front-of-house operations and ensure smooth service flow.

Skills

Leadership

Customer experience

Sales orientation

Team management

Communication

Proactive

Job description

We are seeking an experienced and driven Shop Service Supervisor to lead our front-of-house operations and elevate both service standards and business performance.

About Us
Our outlets are located in prime, high-end areas in Singapore, including Sentosa Weave, CHIJMES, and Esplanade Mall. We offer a refined dining environment with a comfortable, fully air-conditioned workspace.

Key Responsibilities

• Establish and implement service SOPs to ensure consistent and high-quality guest experience
• Lead, train, and motivate the service team to achieve performance targets
• Take ownership of outlet performance and revenue growth
• Build and maintain strong relationships with returning and VIP customers
• Plan and execute promotions and marketing activities to drive traffic and sales
• Collaborate with the kitchen team to analyze and optimize the menu, improving sales and profitability
• Oversee daily front-of-house operations and ensure smooth service flow

Requirements

• Minimum 5 years of experience in F&B or retail service industry
• Proven leadership experience in a supervisory or managerial role
• Strong understanding of service operations and customer experience
• Business-minded with the ability to drive sales and improve performance
• Excellent communication and team management skills
• Proactive, responsible, and hands-on
• PR/SC

Working Hours & Benefits

• 44 hours per week
• 1-1.5 days off per week
• Staff meals provided (3 meals on working days)
• Salary: SGD 3,300 - 4,000 per month
• Higher salary negotiable for exceptional candidates

Contact

• Roky ([e-mail], [phone])