F&B General Manager

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

605 Marina Bay Sands Pte Ltd in Singapore is seeking a highly experienced professional to manage F&B operations effectively while ensuring exceptional customer service standards are upheld. The ideal candidate will possess extensive experience in luxury F&B establishments and excel in managing team dynamics.

Responsibilities include formulating operating procedures, monitoring performance, and ensuring compliance with hygiene regulations. This role calls for a leader focused on VIP customer service with a proactive approach to management.

Qualifications

• 10-12 years of experience in integrated resort, luxury hotel, or F&B establishments.
• Focus on VIP customer service and team-oriented management.
• Willingness to work various shifts including public holidays.

Responsibilities

• Plan and manage F&B operations for efficiency and service standards.
• Formulate procedures and standards for team development.
• Monitor financial performance and adjust operations as necessary.
• Ensure compliance with hygiene and safety regulations.

Skills

F&B operations management

Customer service

Microsoft Office proficiency

Team management

Relationship building

Education

Diploma/Degree in hospitality or related field

Job description

Job Responsibilities

• This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
• This role will encompass formulation and implementation of operating procedures and standards, management and development of team members, and liaison with executive management to ensure that Marina Bay Sands’ short- and long-term goals are met.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Forecast business volumes and adjust resources and staffing as needed.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Maintain guest profiles on a daily basis and take appropriate actions as necessary.
• Closely manage all financial performance and make the necessary adjustments to meet and exceed the financial goals of the outlet.
• Support all Marina Bay Sands initiatives as required.
• Ensure strict compliance with all Marina Bay Sands operating standards.
• Ensure compliance with all relevant government regulatory requirements.
• Ensure enforcement of high standards of hygiene and sanitation throughout all areas.

Job Requirements and Prerequisites

• Education & Certification: Diploma/Degree in hospitality or related field preferred.
• Minimum of ten (10) to twelve (12) years’ experience in a reputable integrated resort, luxury hotel chain, or F&B establishments. F&B experience in Western/Cantonese/French/Japanese/Italian casual dining establishments is preferred.
• Willingness to work various shifts, including mornings, afternoons, and public holidays.
• Possess a comprehensive set of F&B service and operations skills and focus on VIP customer service.
• Capable of building and managing relationships with multiple departments and key customers.
• Team-oriented approach to management with a mindset of open communications.
• Proficient in using Microsoft Office programs.
• Administration knowledge of F&B operations and quality management.
• Have a well-groomed, professional appearance.

EEO Statement

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.