F&B Service Team Leader (All Day Dining Restaurant)

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A premier dining venue in Singapore is seeking a dynamic F&B Service Team Leader to oversee restaurant operations. The role involves leading a team to provide exceptional service during peak periods and ensuring high-quality dining experiences. Candidates should have at least 3 years of relevant experience and skilled in managing fast-paced environments. The position offers a 5-day work week, attractive bonuses, and opportunities for career development.

Benefits

13th month AWS and Performance Bonus

Annual Leave from 10 days

Up to 50% Associate Dining Discounts

Career Development and Training opportunities

Qualifications

• Minimum 3 years of F&B service experience, preferably in a high-volume restaurant.
• Strong leadership and problem-solving skills.
• Proficient in managing fast-paced service environments.

Responsibilities

• Lead, train, and motivate the service team during peak periods.
• Ensure attentive and prompt service is delivered to all guests.
• Monitor staff performance and provide coaching.

Skills

Leadership

Communication

Problem-solving

Guest service

Organization

Tools

POS systems

Microsoft Office

Job description

Peppermint is PARKROYAL COLLECTION Marina Bay’s signature all-day dining restaurant, offering a farm-to-table culinary experience with an emphasis on sustainable, locally sourced ingredients. Featuring live cooking stations, an open kitchen, and a lush greenhouse-inspired ambiance, Peppermint provides guests with an interactive and memorable dining experience.

Reporting to the Restaurant Manager/ Assistant Restaurant Manager, we are seeking a dynamic and motivated F&B Service Team Leader. The F&B Service Team Leader supports the Restaurant Manager in the daily operations of the All-Day Dining restaurant, which serves buffet-style breakfast, lunch, and dinner. This role ensures smooth, efficient, and high-quality service in a high-volume environment, while leading and motivating the service team to deliver warm, attentive, and guest-centric experiences. The role requires strong organizational skills, resilience, and the ability to manage fast-paced service flows and high reservation demands.

Duties and Responsibilities

Team Leadership & Operations

• Lead, train, and motivate service staff to deliver consistent and efficient service during peak periods, especially breakfast and weekend buffets.
• Conduct pre-shift briefings and ensure the team is aware of occupancy forecasts, buffet rotations, promotions, and daily service standards.
• Monitor staff performance, provide coaching and constructive feedback, and support performance reviews.
• Foster a positive, collaborative, and disciplined work environment.
• Oversee daily operations including opening/closing procedures, buffet setups, table arrangements, and service flow management.
• Collaborate closely with the kitchen team to ensure timely replenishment of buffet items and smooth communication during high-demand periods.
• Assist with managing reservations, seating arrangements, and guest flow to maximize capacity and minimize wait times.

Guest Experience

• Ensure all guests receive attentive, friendly, and prompt service, even during high-traffic meal periods.
• Maintain an active presence on the floor to assist guests, manage expectations, and anticipate needs.
• Handle guest enquiries, feedback, and complaints professionally, escalating complex issues when necessary.
• Support guest experience initiatives to enhance satisfaction and repeat patronage.

Compliance & Administration

• Monitor inventory levels for serviceware (cutlery, glassware, trays), buffet equipment, and dining supplies, ensuring timely restocking.
• Ensure compliance with hygiene, sanitation, and workplace safety standards (Singapore Food Safety & Workplace Safety Guidelines).
• Record and report daily sales, guest counts, incidents, and operational concerns.
• Support the implementation of SOPs, service improvements, and staff training initiatives.

Requirements

• Minimum 3 years of F&B service experience, preferably in an all-day dining, buffet, or high-volume restaurant, with at least 1 year in a supervisory capacity.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest service abilities with a calm and positive attitude.
• Proven ability to perform under pressure and manage fast-paced, high-volume operations.
• Proficient in POS systems and basic Microsoft Office (Excel, Word).
• Highly organized, detail-oriented, and adaptable.
• Willing to work rotating shifts, early mornings, weekends, and public holidays.
• Possesses a valid Basic Food Hygiene Certification.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted applicants will be notified.