F&B Service Captain — Guest Experience Leader

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

Marina Bay Sands is seeking a supervisory hospitality professional to support restaurant operations and guest service excellence. You will escort guests to seats, assist with setup, handle reservations and cashiering, and supervise servers to ensure outstanding service.

A Diploma or Degree in hospitality or related field is preferred, with at least 1 year in a supervisory role and a background in Food Safety or leadership training.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year at supervisory level.
• Food Safety, leadership training program.

Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Perform cashiering duties as and when required.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Education

Diploma/Degree in hospitality or related field

Job description

Marina Bay Sands is seeking a supervisory hospitality professional to support restaurant operations and guest service excellence. You will escort guests to seats, assist with setup, handle reservations and cashiering, and supervise servers to ensure outstanding service.

A Diploma or Degree in hospitality or related field is preferred, with at least 1 year in a supervisory role and a background in Food Safety or leadership training.