F&B Service Captain & Guest Experience Lead

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Marina Bay Sands is seeking a Supervisory team member to deliver friendly, high‑standard service, escort guests to seats, and support daily restaurant operations. A Diploma/Degree in hospitality or related field is preferred, with at least 1 year in a supervisory role. Willingness to work varied shifts including holidays is required.

Staff development and guest satisfaction are essential to this role. Join a dynamic hospitality team at one of Singapore's landmark integrated resorts, with

Qualifications

• Diploma or Degree in hospitality or related field preferred.
• Minimum 1 year at supervisory level.
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.

Responsibilities

• Provide friendly, excellent service to Guests and escort them to their seats.
• Assist staff with preparation, table setup and proper handling of operating equipment.
• Maintain a pleasing and helpful attitude towards Guests at all times.
• Handle telephone messages and reservations politely and efficiently.
• Direct Guests to their tables and distribute seating evenly across restaurant stations.
• Address customer concerns and questions promptly and professionally.
• Supervise servers to ensure consistently high levels of service.
• Support Assistant Manager and Department in achieving goals and KPIs.

Skills

Leadership

Customer service

Communication

Education

Diploma/Degree in hospitality or related field

Job description

Marina Bay Sands is seeking a Supervisory team member to deliver friendly, high‑standard service, escort guests to seats, and support daily restaurant operations. A Diploma/Degree in hospitality or related field is preferred, with at least 1 year in a supervisory role. Willingness to work varied shifts including holidays is required.

Staff development and guest satisfaction are essential to this role. Join a dynamic hospitality team at one of Singapore's landmark integrated resorts, with