F&B / Retail Associate

TWG Tea; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Job summary

TWG Tea invites a guest‑facing team member to provide efficient service at the TWG Salon & Boutique locations in Singapore. Reporting to the Store Manager, you will attend to guests, take orders, ensure timely preparation and serving, and maintain cleanliness in front and back of house.

You should be customer‑focused, with 2–3 years in F&B or luxury retail, strong communication, and a confident, proactive attitude.

Qualifications

• Good communication and interpersonal skills
• Welcoming personality
• Hands-on and customer-focused role
• High initiative and positive attitude
• 5 days’ work week, including weekends/public holidays

Responsibilities

• Provide friendly and efficient service to all guests
• Process guests orders to ensure items are prepared and served promptly
• Assist in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as per NEA policy
• Maintain neatness and cleanliness of service ware
• Promote and sell TWG Tea products and food/beverage items to walk-in customers
• Attend to customers’ needs, complaints and enquiries
• Provide gift wrapping service per TWG Tea Company standards
• Receive and check inventory of goods and supplies
• Handle cash, POS system, and report take-in-cash when on duty

Skills

Welcoming personality

Good communication

Customer-focused

Initiative

Assertiveness

Job description

Job Summary

As a customer-focused role, this position is responsible to provide efficient services and attending to all guests professionally in accordance to the standards set out by the Company, and to assists with smooth daily operational activities in the TWG Salon & Boutique. Reporting to the Store Manager, this position will be situated in the Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Attending to customers’ needs, complaints and enquiries
• Provide guests with gift wrapping service in accordance to TWG Tea Company’s standards
• Receiving and checking the inventory of goods and supplies
• Handling of cash, POS system, and report of take-in-cash when on duty

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• 13th Month Salary
• Meal Allowance
• Performance Bonus
• Birthday Incentives
• Medical Benefits
• Staff Discount
• Festive Gifting

Requirements

• Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry
• Pleasant and well-groomed
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• 5 days’ work week, including weekends/public holidays

Attractive remuneration package with salary that commensurate with relevant experience.