F&B / Retail Associate

TWG TEA COMPANY PTE. LTD.; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Job summary

TWG TEA COMPANY PTE. LTD. is seeking a customer-focused individual to provide efficient services at our Tea Salon & Boutique in Singapore. You will handle guest orders, promote products, and maintain cleanliness as part of our team.

The ideal candidate will have 2-3 years of experience in F&B or retail, preferably in luxury goods. Attractive benefits include a 13th month salary, meal allowance, and performance bonuses.

Qualifications

• Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry.
• Pleasant and well-groomed appearance.
• Welcoming personality with good communication skills.
• Customer-focused with a hands-on approach.

Responsibilities

• Provide friendly and efficient services to all guests.
• Process guests orders promptly and ensure cleanliness.
• Promote and sell products to walk-in customers.
• Handle cash and POS system.

Skills

Customer service

Communication skills

Interpersonal skills

Efficiency

Assertiveness

Job description

Job Summary

As a customer‑focused role, this position is responsible to provide efficient services and attending to all guests professionally in accordance to the standards set out by the Company, and to assists with smooth daily operational activities in the TWG Salon & Boutique. Reporting to the Store Manager, this position will be situated in the Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Responsibilities

• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk‑in customers
• Attending to customers’ needs, complaints and enquiries
• Provide guests with gift wrapping service in accordance to TWG Tea Company’s standards
• Receiving and checking the inventory of goods and supplies
• Handling of cash, POS system, and report of take‑in‑cash when on duty

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• 13th Month Salary
• Meal Allowance
• Performance Bonus
• Birthday Incentives
• Medical Benefits
• Staff Discount
• Festive Gifting

Requirements

• Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry
• Pleasant and well‑groomed
• Welcoming personality
• Good communication and interpersonal skills
• Hands‑on and customer‑focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• 5 days’ work week, including weekends/public holidays

Compensation

Attractive remuneration package with salary that commensurate with relevant experience.