Luxury F&B & Retail Guest Experience Specialist

TWG Tea; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Job summary

TWG Tea invites a guest‑facing team member to provide efficient service at the TWG Salon & Boutique locations in Singapore. Reporting to the Store Manager, you will attend to guests, take orders, ensure timely preparation and serving, and maintain cleanliness in front and back of house.

You should be customer‑focused, with 2–3 years in F&B or luxury retail, strong communication, and a confident, proactive attitude.

Qualifications

• Good communication and interpersonal skills
• Welcoming personality
• Hands-on and customer-focused role
• High initiative and positive attitude
• 5 days’ work week, including weekends/public holidays

Responsibilities

• Provide friendly and efficient service to all guests
• Process guests orders to ensure items are prepared and served promptly
• Assist in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as per NEA policy
• Maintain neatness and cleanliness of service ware
• Promote and sell TWG Tea products and food/beverage items to walk-in customers
• Attend to customers’ needs, complaints and enquiries
• Provide gift wrapping service per TWG Tea Company standards
• Receive and check inventory of goods and supplies
• Handle cash, POS system, and report take-in-cash when on duty

Skills

Welcoming personality

Good communication

Customer-focused

Initiative

Assertiveness

Job description

TWG Tea invites a guest‑facing team member to provide efficient service at the TWG Salon & Boutique locations in Singapore. Reporting to the Store Manager, you will attend to guests, take orders, ensure timely preparation and serving, and maintain cleanliness in front and back of house.

You should be customer‑focused, with 2–3 years in F&B or luxury retail, strong communication, and a confident, proactive attitude.