F&B Operations Manager

gelato labo pte. ltd.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

gelato labo pte. ltd. in Singapore seeks an experienced F&B Operations Manager to set up and streamline SOPs across outlets, and to drive growth by hiring, training, and hands-on shop setup.

You will collaborate with service crew, customer service, and kitchen teams, monitor production processes, roster the right people, and handle challenging situations to maintain operational excellence.

Qualifications

• Experience in running F&B operations (dine-in & takeaway).
• Proven ability to manage and lead service crew and front-of-house staff.
• Strong customer service orientation and problem-solving skills.
• Willingness to travel across Singapore outlets to oversee operations.

Responsibilities

• Set up and streamline SOPs for multiple outlets.
• Drive growth through hiring, planning and team training.
• Work hands-on in setting up new shop and ensuring smooth launch.
• Monitor and plan production processes for consistency and quality.
• Plan rosters and ensure adequate staffing for service periods.
• Handle challenging situations with calm and effective leadership.

Skills

F&B operations

People management

Customer service

Travel to outlets

Hands-on setup

Job description

Job Description & Requirements

• Job description:
• To set up and streamline SOPs of the various outlets
• Ability to set things up from scratch
• Work closely with the front of house (service crew and customer service) and back of house (kitchen)
• Monitor and plan the production processes
• Ability to drive growth by hiring, planning and training the team
• To be hands-on in setting up the shop
• To monitor and drive operational excellence in the outlets
• To plan and roster the right people in the service rosters
• To handle challenging and difficult situations

Requirements:

• Strong experience in handling F&B Operations (Dine-in, Takeaway)
• Strong experience in managing people and service crew
• Good experience in customer service
• Willing to go the extra mile
• Willing to travel across different outlets in Singapore