F&B Operations Lead & Guest Experience Mentor

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a candidate to efficiently run daily operations and mentor staff to ensure guest satisfaction. The role involves enhancing customer service quality and providing excellent service. Candidates should have at least 2 years of relevant experience and excellent communication skills. Benefits include medical coverage, flexible leave, and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave

Vouchers

Annual health screening

Insurance coverage

Qualifications

• At least 2 years of relevant experience, including 1 year of supervisory experience.
• Willing to work rotating shift including weekends and public holidays.

Responsibilities

• Run daily operations efficiently.
• Mentor and train junior staff to achieve guest satisfaction.
• Enhance customer service quality through continuous improvement process.
• Provide prompt and excellent customer service to guests.

Skills

Excellent communication

Interpersonal skills

Leadership skills

Education

O levels or equivalent

Job description

A leading hotel in Singapore is seeking a candidate to efficiently run daily operations and mentor staff to ensure guest satisfaction. The role involves enhancing customer service quality and providing excellent service. Candidates should have at least 2 years of relevant experience and excellent communication skills. Benefits include medical coverage, flexible leave, and annual health screenings.