F&B Maître d' — Guest Experience Leader

Marina Bay Sands; Singapore; On-site; SGD 21,000 - 34,000; Full time

Job summary

Marina Bay Sands in Singapore seeks an Outlet Host/Hostess to lead a team and deliver exceptional guest service. Greet guests, escort them to seats, and seat them according to rotation plans, personalizing each experience when possible.

Responsibilities include managing reservations in the system, coordinating with Captains and Servers, maintaining cleanliness, addressing guest feedback promptly, and supporting training. Diploma in hospitality and 4 years’ guest-service experience preferred.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 4 years’ experience in customer service / guest contact roles, preferably in a hospitality organization.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays

Responsibilities

• Lead a team of outlet Host and Hostess.
• Greet each guest warmly. Be helpful, welcoming, and pleasant towards each Guest.
• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Seat the guests in the restaurant according to designated rotation plans.
• Personalize each guest experience by using the guests’ names where known.
• Respond to guest comments, requests, and complaints in a timely and professional manner.
• Maintain guest profiles and preferences accurately in the reservation system.
• Prepare allocation plan in the reservation system according to the reservations received.
• Ensure all assigned closing duties are completed before signing out.
• Maintain high grooming standard following Marina Bay Sands guidelines.

Skills

Guest service

Team leadership

Guest relations

Education

Diploma/Degree in Hospitality or related field

Job description

Marina Bay Sands in Singapore seeks an Outlet Host/Hostess to lead a team and deliver exceptional guest service. Greet guests, escort them to seats, and seat them according to rotation plans, personalizing each experience when possible.

Responsibilities include managing reservations in the system, coordinating with Captains and Servers, maintaining cleanliness, addressing guest feedback promptly, and supporting training. Diploma in hospitality and 4 years’ guest-service experience preferred.