F&B Captain: Guest Experience & Team Leader

Marina Bay Sands; Singapore; Sur place; SGD 38 000 - 52 000; Plein temps

Résumé du poste

Marina Bay Sands in Singapore is seeking a Restaurant Supervisor to lead front-of-house operations and ensure outstanding guest experiences. You will escort guests, oversee service readiness, and coordinate with the Assistant Manager to achieve daily KPIs.

Applicants should hold a Diploma or Degree in hospitality, have at least 1 year of supervisory experience, and be willing to work varied shifts including holidays. Food safety and leadership training are valued.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Minimum 1 year at supervisory level.
• Food Safety, leadership training program.
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.

Responsabilités

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Connaissances

Customer service

Leadership

Team supervision

Communication

Formation

Diploma/Degree in hospitality

Description du poste

Marina Bay Sands in Singapore is seeking a Restaurant Supervisor to lead front-of-house operations and ensure outstanding guest experiences. You will escort guests, oversee service readiness, and coordinate with the Assistant Manager to achieve daily KPIs.

Applicants should hold a Diploma or Degree in hospitality, have at least 1 year of supervisory experience, and be willing to work varied shifts including holidays. Food safety and leadership training are valued.