Export/Import Support Specialist — Up to $4000

GMP Technologies; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Customer Service Representative to manage export and import orders, handle billing, and serve as the primary contact for customers on documentation, tariffs, and shipping regulations.

The role requires at least a diploma or degree in business, logistics, or related field, with prior experience in import/export or logistics. The contract is 1 year, renewable, and partnership with e2i.

Qualifications

• Diploma or degree in business, logistics, or related field preferred.
• Experience in customer service, especially in import/export or logistics, with knowledge of trade regulations.

Responsibilities

• Acknowledge and process export and import orders promptly, ensuring timely and accurate billing and invoicing.
• Ensure orders are handled in accordance with policies and procedures, with proper administrative follow-up and filing for audits.
• Serve as the main contact for customers regarding import and export inquiries, assisting with documentation, tariffs, and shipping regulations.
• Coordinate with service providers to ensure on-time delivery of goods, resolve customer issues quickly, and maintain high satisfaction levels.
• Keep accurate records of customer interactions and feedback, collaborate with sales and operations teams to improve service, and stay updated on industry trends and best practices.

Skills

Customer service

Import/Export

Logistics

Education

Business/logistics degree

Job description

GMP Technologies in Singapore is seeking a Customer Service Representative to manage export and import orders, handle billing, and serve as the primary contact for customers on documentation, tariffs, and shipping regulations.

The role requires at least a diploma or degree in business, logistics, or related field, with prior experience in import/export or logistics. The contract is 1 year, renewable, and partnership with e2i.