Customer Service Representative

GMP Technologies; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

GMP Technologies in Singapore is seeking a Customer Service Representative to manage export and import orders, handle billing, and serve as the primary contact for customers on documentation, tariffs, and shipping regulations.

The role requires at least a diploma or degree in business, logistics, or related field, with prior experience in import/export or logistics. The contract is 1 year, renewable, and partnership with e2i.

Qualifications

• Diploma or degree in business, logistics, or related field preferred.
• Experience in customer service, especially in import/export or logistics, with knowledge of trade regulations.

Responsibilities

• Acknowledge and process export and import orders promptly, ensuring timely and accurate billing and invoicing.
• Ensure orders are handled in accordance with policies and procedures, with proper administrative follow-up and filing for audits.
• Serve as the main contact for customers regarding import and export inquiries, assisting with documentation, tariffs, and shipping regulations.
• Coordinate with service providers to ensure on-time delivery of goods, resolve customer issues quickly, and maintain high satisfaction levels.
• Keep accurate records of customer interactions and feedback, collaborate with sales and operations teams to improve service, and stay updated on industry trends and best practices.

Skills

Customer service

Import/Export

Logistics

Education

Business/logistics degree

Job description

About the job Customer Service Representative

Job Description:

• Acknowledge and process export and import orders promptly, ensuring timely and accurate billing and invoicing.
• Ensure orders are handled in accordance with policies and procedures, with proper administrative follow-up and filing for audits.
• Serve as the main contact for customers regarding import and export inquiries, assisting with documentation, tariffs, and shipping regulations.
• Coordinate with service providers to ensure on-time delivery of goods, resolve customer issues quickly, and maintain high satisfaction levels.
• Keep accurate records of customer interactions and feedback, collaborate with sales and operations teams to improve service, and stay updated on industry trends and best practices.

Requirement:

• Diploma or degree in business, logistics, or related field preferred.
• Experience in customer service, especially in import/export or logistics, with knowledge of trade regulations.

Additional Information:

• Up to $4000
• 1 Year Contract (Renewable)

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.