Airfreight Customer Service Executive (Export) [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 38,000 - 58,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking an airfreight export coordinator in Singapore to manage end-to-end shipments. You will coordinate with airlines, ground handlers, trucking partners, and customs, ensuring on-time updates and proactive communication with customers.

The role requires handling documentation, regulatory compliance, and escalation of complex issues to management as needed. The position emphasizes accuracy, efficiency, and customer satisfaction.

Responsibilities

• Manage end-to-end airfreight export shipments: booking, docs, cargo coordination, export clearance, billing, closure.

Skills

Logistics coordination

Customer service

Documentation

Job description

• Manage end-to-end airfreight export shipments, including booking, documentation, cargo coordination, export customs clearance, billing and shipment closure.
• Serve as the main point of contact for customers, providing timely shipment updates and responding to enquiries.
• Coordinate with airlines, ground handling agents, trucking partners, customs authorities and internal teams to ensure smooth shipment operations.
• Monitor shipment progress and ensure compliance with customer requirements, service level agreements (SLAs), key performance indicators (KPIs) and company procedures.
• Resolve shipment delays, documentation discrepancies and customs-related issues promptly.
• Maintain accurate shipment records, operational reports and regulatory documentation.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Escalate complex customer or operational issues to management and follow up on their resolution.
• Perform other related duties as assigned by the supervisor.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd