Senior Airfreight Export Executive [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks an experienced logistics professional to manage end-to-end airfreight export shipments, bookings, documentation, and export clearance.

You will coordinate with airlines, handling agents, trucking providers, and customs authorities to meet SLAs and KPIs, while ensuring accurate records and timely updates. The role requires resolving delays, discrepancies, and complex cargo issues, with a focus on productivity and customer satisfaction.

Responsibilities

• Handle end-to-end airfreight export shipments, including bookings, documentation, cargo coordination, export clearance, billing, and shipment closure.
• Manage customer enquiries and provide timely updates on shipment status, departure schedules, and operational matters.
• Coordinate with airlines, ground handling agents, trucking providers, customs authorities, and internal stakeholders to ensure efficient shipment processing.
• Monitor shipment performance against agreed SLAs, operational KPIs, and company procedures.
• Resolve shipment delays, documentation discrepancies, and export clearance issues, with particular attention to complex and high-value cargo.
• Recommend operational improvements to increase productivity, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, billing information, and compliance-related documentation.
• Provide operational support and guidance to junior customer service staff.
• Escalate unresolved operational and customer service issues to management and ensure effective follow-up.

Job description

• Handle end-to-end airfreight export shipments, including bookings, documentation, cargo coordination, export clearance, billing, and shipment closure.

• Manage customer enquiries and provide timely updates on shipment status, departure schedules, and operational matters.
• Coordinate with airlines, ground handling agents, trucking providers, customs authorities, and internal stakeholders to ensure efficient shipment processing.
• Monitor shipment performance against agreed SLAs, operational KPIs, and company procedures.
• Resolve shipment delays, documentation discrepancies, and export clearance issues, with particular attention to complex and high-value cargo.
• Recommend operational improvements to increase productivity, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, billing information, and compliance-related documentation.
• Provide operational support and guidance to junior customer service staff.
• Escalate unresolved operational and customer service issues to management and ensure effective follow-up.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

Wecruit Pte Ltd